Reviews for KOI Thé ION

grizz

September 12, 2025

5

i visited dis outlet to buy a koi value card for someone. the lady who initially mending the cashier counter went to the collection side to pack the ready drinks for customers, thus i was left waiting to make my purchase. then, a male crew who just finished prepping a drink saw me waiting, so he came over to serve me. i told him i wanted to purchase koi value card and so he took out one and i paid. he then offered to me to choose a gift card (there are 3 designs- so i chosed the thank you design). overall, i am happy with the service by dis outlet.

Sophia Styles

September 12, 2025

1

Horrible service by the chinese fat lady in orange hair. She denied me fo using the payment counter to place my order she said rudely only kiosk. A group of kids were taking so long at the kiosk ordering station so i decided to do grab pickup instead. After ordering I came back 15 min later however she took my prepared drink from the floor, she didnt store it in the fridge. How can you place prepared drinks on the floor that is very unhygenic! Furthermore she allowed another customer for payment at the counter now but why rejected me previously. Will never order from here anymore.

Matthaeus Ho

September 12, 2025

1

Very bad experience. No notification when drink was done. Had to ask if the drink was ready. Drink was not to be found on the counter top, but on the floor. 7th October, 830pm. Koi, look into your 2 staff. 1 male 1 female. Extremely poor service.

Lina C

September 12, 2025

1

I have been to many koi outlets and this is so far one of the slowest pace service. There were only 2 customers before me and i waited for nearly 10 minutes for one drink (i even have time to visit the restroom and takeaway 2 portions of dimsum and it's still not ready when i was back). Btw the outlet had 4 to 6 employees at that moment and they seems to be only busily preparing orders for delivery but there were a long queue waiting for their drinks already. Just penny for thoughts, maybe it's time to look into the tasks delegation management. I love koi and that's why i hope to see improvement of the service and speed. Thank u

Kaitlyn Chiu

September 12, 2025

3

Extremely long waiting time and low efficiency. However the amazing bubble milk tea made up for it.