Yummy orh nee milk tea. Ordered by koi app. Waited for them to call my order number but after other customers left, my number was still not called and app still showed preparing order.
End up my drink was long ready and kept aside.
keon !
2
The longest wait for bubble tea of my life.
It was very busy. While that is fully acceptable as we went on a Sunday afternoon, the main issue seems to be that despite the massive queue, delivery orders keep coming in and are prioritized (so the actual wait time is triple the visible crowd). The staff did their best to meet the demand but we waited 35 minutes for a simple milk tea with bubbles and then eventually went up to the counter. Apparently the drink had been prepared long ago, but they simply put it aside and forgot to call the number.
Lsk Lee
2
I would like to provide feedback regarding my recent visit. While collecting my orders, staff member Kexin displayed an unfriendly attitude. I understand that it was a busy period due to National Day, but front desk staff should remain patient and professional at all times.
Customers come to purchase drinks, not to be met with poor service. I hope you can review her performance and service skills to ensure a better experience in the future. I look forward to seeing improvements on my next visit.
Thank you.
Lisa T
5
No queue on a Monday evening 8:30pm so order was smooth. Drink was good.
Noel T
5
Hopelessly in love with the Chrysanthemum Macchiato with the Chrysanthemum jelly that is called chew-chew. Their macchiato series has always been good, but to pair it with the Chrysanthemum tea is a whole new level of goodness. Wanted to redeem the 1-for-1 voucher in the Koi app but was unsure how to go about it. So the staff guided us and helped us to place the order. Got our drinks quite fast too.
Javier Tan
4
Not too bad, drinks here were good and they made it quick. Seems like the staff face slightly impatient customers in this branch, kudos to their patience!
shuen lim
1
purchased at the koi ion branch and was served with the wrong orders and terrible attitude. we gave the written order list to the cashier but he keyed in the wrong order. so we went back to change the drinks and the employees commented sarcastically in another language at the back. however, when they gave us the drinks again, it was wrong so we asked for a second change and one of the staff rudely said that it wasnt written on the order sticker when the order written on it was already wrong. but when we took the second order, it was still wrong… very disappointed.
Shan shan
1
The service staff had a bad attitude，the name is Rui Ting，when i collect the drinks ，she was very short with me
枫霖Fenglin
2
I’ve always appreciated Koi Thé for its delicious drinks, but my recent experience was unfortunately not up to the usual standard. While the beverages were still enjoyable, the service left much to be desired. The staff distributing the drinks seemed rather dismissive, and there was an air of rudeness that made the visit uncomfortable.
I’m hopeful this was just an off day, as I’ve had pleasant experiences before. I would love to see the usual warmth and friendliness return during my next visit.
Sarina R
1
Was there on 5 November, 6pm. There was no queue and was first in line for my drinks however I had to wait pretty long as the staff were chatting among themselves and taking their own time. They had time to chat with another staff from neighbouring stores who came after me and made their drinks first. I do not think it’s fair and poor customer service for those who paid waiting for their drinks. I am not the only one as there were frustrated customers after me too, waiting for their drinks