KOI Express Café. Not so 'express' about it, but still faster than most other branches (lots of staff involved). Queue line still long and snaking. Place is easy to spot in B3 level. Kiosk design is sleek with unique wood laminate finish. Looks modern.
Luke Phang
3
Good place to satisfy your milk tea cravings if any, but the pricing has been growing more expensive since. Queue moves fast though.
Bolotogr
5
Good customer service. This guy is amazing like omg the best ever. Yes.
Daniel Lim
1
All along I love koi. But I think the standards drop. Ordered honey green tea with aloe Vera and grass jelly.
The aloe Vera are sour and the grass jelly is like abit only. I asked the gal at counter is there any level for honey. She ask whether I would like to have 70%, I say sure. End up, it didn't taste honey at all!!!
Won't be back again...
YuJia :P
5
Great service from karlok!! He needs a promotion asap
AT TY
1
Very bad service. I ordered through the Koi App. When my order was ready to collect, I approached the lady behind the counter to ask but she told me that my drink was not ready.
I stood aside waiting for my drink while looking at the counter and saw she secretly took out my drink and place it at the side. After about 5 mins when I approached, she said yes it was ready and the drink that she took out minutes ago, was mine.
This outlet, led by 2 ladies displayed a Very bad service
MC SM
5
Love Koi’s membership perks! Tapped on the 1-for-1 free medium sized sized of your choice during birthday month. It also comes with any topping of your choice. I had the Green Tea Macchiato with Icecream 25% sugar. And tried the Lychee Milk Tea with Pearls 25% sugar on the new seasonal menu. The lychee was wayyyyy too overpowering and was quite sweet despite 25%.
Siah Hx
3
Typical KOI outlet at basement of 313...
Service staff was very polite during my visit.
Beverage was usual nothing special.
Aidan
1
Dear KOI Team,
I don’t usually leave negative feedback, and in fact, this is my first time doing so. However, I feel compelled to share a very disappointing experience I had with one of your cashier staff.
The staff member was wearing a “trainee” badge, but the receipt listed the clerk as qiaolin26818. From the moment I approached the counter, her tone was unfriendly and made it feel like taking my order was a hassle.
During payment, I needed a moment to top up my card as it was my first time using the Scan & PayNow option on your cashier screen. Instead of being patient or helpful, she made a very unfriendly gesture and asked for my phone in a way that felt rude and pressuring. I looked around and noticed I was the only customer in line, so the sense of being rushed was completely unnecessary and uncalled for.
I understand everyone can have a bad day, but basic courtesy and professionalism should still be maintained—especially in customer service. Working at KOI means interacting with people, and I hope this staff member can be reminded of the importance of treating customers with respect and politeness.
Thank you for taking the time to read this. I truly hope you will look into this matter and provide appropriate guidance to your staff.