Reviews for KOI Thé Express 313Somerset

Dhaslie Chong

December 31, 2025

2

I have always come to this outlet to buy KOI and follow the signboard to queue as stated but today your staff told me not to follow the signboard. I think your staff need to either follow the signboard as stated or take it down so they can make the call of where customers should queue.

Desmond

December 31, 2025

3

If the mobile order is not working as intended, please proactively inform customers waiting around the store. I waited 15 mins to realised that the store is not receiving or printing out the mobile orders, and they had to take a photo of my screen to then make my order. A saving grace was the staff slotted in my order and it was ready shortly. But this totally was not the idea of mobile order, which was to order in advance and be able to pick and go.

Lee Ying yu

December 31, 2025

1

Went KOI Somerset around 9pm and honestly quite disappointed with the service, especially from one of the staff named Jill. After she served the previous customer, I was just standing nearby to look at the menu first before ordering. She clearly saw me standing there, but totally ignored me and didn’t even ask if I wanted to order. I waited there for a few minutes, then only she slowly came over. When I told her my order in Chinese, she straightaway replied in English asking “Medium or large?” but her tone was unclear and I thought she was asking about sugar level, so I answered 50. Suddenly she raised her voice very rudely and repeated “Medium or large?!” like I offended her or what. Really don’t understand why need to be so rude. If you don’t want to work, then don’t take it out on customers. We all just want to buy drinks, not get attitude. KOI should seriously train their staff better in customer service. No basic manners and very unfriendly.

Veronica Tan

December 31, 2025

5

The 3 ladies working today are very patient. The cashier explained to me about CNY Koi card package and how it works. Another lady came to assist me step by step in the app. Last lady answered my question about the koi drink. Thank you three for being so patient and helpful. The experience was fantastic!!

Joey Ong

December 31, 2025

5

Staff kiara should do cashier more cause I like the way she serve me whn I order koi tat day cause she makes me feel super happy & she dun deserve to do all the kitchen stuffs tho tbh shld let all the newcomers do all the kitchen stuffs instead lol tsk.