iStudio Paragon

Bought a screen protector from here. Well overpriced at $69. Within a day it had cracked for no apparent reason. Also looked at buying a Mac and AirPods here. Can buy elsewhere for cheaper.

If I can give a zero rating, I would. Absolutely 0 customer service here. Please visit this store if you are a masochist and wish to be ridiculed at by aloof crew members. Went in on a Sunday afternoon to ask on 17 pro stock availability and the male staff simply shook his head with a condescending smirk on his face. He probably felt it was a waste of time to even just reply that the model is sold out. To add further insult to injury, when I asked if he could take down a case to take a closer look, he just curtly rejected. How in the world can I make a decision to buy an accessory if I cannot take a closer look at it to determine if it’s the right fit for me? With such ‘stellar’ customer service rendered from him, I’m not surprised if your store will go out of business in the near future.

They don’t do repairs here even though the Apple website lists this location as a repair centre (where they will send it to Tampines). The guy in the photo said “don’t send here go to Apple. Across the street only. Don’t come here. Take so long, for what.” I can only attribute this to either reluctance or laziness to help with the repair I.e. after sales care. If that’s the case I propose buying from Apple across the street as well rather than this shop.

I had a very terrible purchase experience when I tried to trade in my iPhone 16 for a new iPhone 17. I was quoted $774 for the trade in and the offer was valid for seven days from purchase and that was part of the decision for me to make the trade in. The sales consultant told me I could come anytime within 7 days and the offer would still be valid. However, 3 days later after purchasing, I went to trade in my phone, the trade-in value came back at $200 lower. The sales consultant admitted it was her mistake and apologised. Unfortunately, no refunds were allowed, so I had to be firm that the agreed-upon price for the new iPhone didn’t materialise. In the end, the sales consultant had to come up with her own money to make up the difference and the final trade in value was $748! Lower than what was quoted!! But what choice do I have? Will never purchase from them ever.

Disappointing experience. The staff was rude and unhelpful. Despite their website clearly stating that any device requiring repair can be dropped off at any iStudio, the staff member outright refused.