Isetan Scotts stands as a cornerstone retail presence at Shaw House, representing one of Singapore's most established Japanese department stores with heritage extending back to 1972. The flagship location occupies four floors, offering comprehensive shopping experiences spanning fashion, beauty, lifestyle products, and an acclaimed basement supermarket emphasizing premium Japanese products and authentic lifestyle concepts.
The store underwent major renovation completed in 2020, emerging with refreshed concepts including expanded Food & Beverage offerings. The basement supermarket has developed particular reputation among Japanese expatriates and local enthusiasts for authentic Japanese groceries, fresh produce, prepared foods, and specialty items difficult to source elsewhere. The fashion and beauty floors showcase established Japanese and international brands while maintaining service excellence and quality focus.
Isetan Scotts maintains operating hours of 10:30am-9:00pm Sunday through Thursday with extended 9:30pm closing Friday and Saturday. The store serves diverse customer segments from Japanese community members through luxury shoppers and everyday consumers. The location at the prominent Orchard Road and Scotts Road junction provides excellent accessibility and visibility.
6733 1111
Orchard Road
Operating Hours
Closed - Opens Tomorrow
Opens tomorrow at 10 am
Monday
10 am–9 pm
Tuesday
10 am–9 pm
Wednesday
10 am–9 pm
Friday
10 am–9 pm
Saturday
(Today)
10 am–9 pm
Sunday
10 am–9 pm
Menu information is not available at this time.
Photo Gallery
The entrance of Isetan Scotts department store, showcasing its wide selection of products and promotions.
A display of fresh fruits, including mandarins, raspberries, and peaches, at a retail store.
A refrigerated display case filled with various Japanese produce, including sweet potatoes, mushrooms, and vegetables.
A wide selection of pre-packaged sushi and other Japanese food items displayed in a refrigerated case.
A wide selection of fresh, pre-packaged vegetables displayed in a refrigerated aisle.
The Isetan Scotts department store facade at Shaw House, featuring prominent signage and architectural details.
Isetan Scotts department store illuminated at night with lush greenery in the foreground.
Interior view of a multi-level department store with various shops and displays.
The entrance of Isetan Scotts department store, featuring a welcome mat and rows of shopping carts.
Display of premium Hokkaido Snow Beef A5, Kiriotoshi, and other beef cuts for sale.
Customers browse a well-stocked Japanese grocery store with shelves full of food products.
Interior view of a clothing store with mannequins and racks of apparel.
A grocery store aisle with fresh fruits, baked goods, and shoppers.
People entering Isetan Scotts department store, with a bakery display and a welcome mat.
Interior view of a multi-level department store with clothing displays and festive lights.
Interior view of a retail store displaying clothing and accessories on tables and racks.
Two cups of coffee, one espresso and one latte, sit on a table with a menu in the background.
Exterior view of Isetan Scotts mall with various shops and a hotel visible at night.
Interior view of a retail shop displaying various stationery, bags, and gift items.
Shelves stocked with various Japanese food items including instant noodles, snacks, and sauces.
A well-stocked fruit and vegetable section in a supermarket with various fresh produce on display.
The Isetan Scotts department store entrance with Chanel and Lancome displays.
Isetan Scotts department store exterior at dusk with illuminated blue steps and modern architecture.
Interior view of a well-lit department store beauty section with various cosmetic brands displayed.
The exterior of Shaw House, featuring Isetan department store, IMAX, and various dining establishments.
I was really disappointed with the second box — taiyaki all uncooked. Totally unacceptable, especially after buying 6 just to get the free one! On top of that, the promoter had such a bad attitude — didn’t even say sorry when I returned the uncooked taiyaki. Talked to me like I was the problem. I've no idea what did she say to the taiyaki stall owner, what I've got in return was a box of 6 "recooked" taiyaki, not even a fresh patch! Disappointed with the quality of Japanese snacks!
Thomas Tay
Very bad experience today (24-12-2025)…bought a gift and after going home realised that there is no merchandise inside the box. They did not even bother to put any notice there or perhaps trying to cheat customers by selling empty boxes..
Cashier which is an old lady also did not acted professionally and did not give any receipt.
Cannot imagine this is run by Japanese. All customers should take extra precautions when shopping in this place!!!
Natalie L
Poor customer service.
When I first entered the store, I was greeted with a lovely sight of quality fruits and great variety of cooked foods. The supermarket had a very nice and clean interior. Naturally, I was very excited and impressed to see such a wide and wonderful selection of premium fruits that I was immersed in the moment and decided to share this with my partner via photos on WhatsApp.
Up till this point, I had not noticed the "No photography" sign. A staff member then jumped out suddenly from behind me and raised her voice at me, immediately barking "No photography, girl! You took so many already. There is a sign here and another sign outside the store!", pointing at the door entrance. I was really appalled and stunned to speak. She could have approached me in a more professional way and I would have gladly deleted the photos immediately.
I understand she was just doing her job but I felt that it could have been carried out in a more gentle manner. The benefit of doubt that customers did not see the no photography sign should be given to them when staff members approach customers to politely remind them, instead of doing so in a manner of reprimand and discipline.
This encounter really ruined my experienced today, and I left the supermarket feeling quite disturbed and honestly disappointed because what started out as a lovely experience had turned into a unnerving and unpleasant one.
KJ Chua
I was at the Taiyaki store at the Isetan basement supermarket. It was around 8pm so I asked the auntie if the taiyaki sitting there is still fresh. She wouldn’t get the baker to make a new one, so she told me it was still warm. It was obviously a lie. My child bit into it and it was cold, and the cheese had already hardened. I confronted her about it and she still had the audacity to insist that it is warm, after she had touched it again.
I went straight to the Japanese store owner and, to my disbelief, he tossed the half eaten taiyaki back into the maker to heat it up. Does Isetan really not have any sense of food safety and hygiene? First a liar, then a dirty baker.
PSA: Save your $6 and go to Takashimaya instead. It is made to order there for <$4.
Positive Reviews
K Tan
I really like the Isetan supermarket located in the basement of the Isetan department store. It’s very convenient to get to by MRT, and from there, you can easily continue shopping at the many other nearby malls.
My favorite buys here are the Japanese beef slices, sushi, bento boxes which are always top quality, and the bread stall that offers fresh and tasty options. There are also frequent festive food promotions that make each visit feel special.
Prices are higher than your regular supermarket, but it’s well worth a visit if you’re looking to splurge on something premium or uniquely Japanese.
Yellow Bear
Glad to visit Isetan Scotts again.
I’m happy to see that there’s no drastic changes here since the late 90s. ( ** such a pity that the large aquarium at Wisma Atria had gone, so was Isetan Wisma ).
Isetan Scotts still has a place in my heart as I spent my growing up years wandering around Orchard Road, Singapore.
Also happy to see that the Isetan Supermarket and Shaw Theatre Lido are still around.
helen lai
Bought Epitex SLEEPTEC Embrace Firm Queen Mattress and been Delivered on 8 Sept.'25 .It's 3 months for Hubby to Sleep soundly + Rejuvenate 1'self .Fresh to start a Brand New Day the Morning after.
Thanks Epitex Local Brand 28 years and Moving Forwards for All Concern .Pockected Coils with Encasement =No-Partner Disturbance for Us.
Tetiana Topolian
Very well maintained shopping centre with a variety of shopping places and dining options. The supermarket downstairs can feel a bit pricey, but it has lots of unique items, such as Japanese products, Chitose vegetables and more. Highly recommend!
Wong Kim Moi
I recently bought a pair of golf shoes from Isetan Scotts, and it reminded me how much I still enjoy shopping at a physical store. Nowadays, it’s getting harder to find well-stocked stores — most things are online — but I still prefer being able to see, touch, and try the shoes before buying.
The staff at Isetan were friendly and helpful, and I managed to find the perfect pair that fits comfortably. Sometimes, the feeling of walking out with a product you’ve personally tested is something online shopping can’t replace.
