Visited on 2 occassions on 5 and 6 Aug to try out their vara pumps sizing.
On the first visit (5 Aug night), a young male staff attended to me. He was very pleasant and helpful. Was considering buying it until my friend remarked that the shoe cut was a little loose for my foot even though it was my usual size. I hope he gets recognition for his great service. 5/5 for him.
As I live nearby, I decided to pop by the next day just to try it once more before I make a purchase decision. This time, a middle aged female staff served me. I informed her I would like to try the vara pump in size 4.5.
She responded in an annoyed tone along the lines of "You came yesterday to try already, no? My colleague served you, I recalled."
Gave her the benefit of doubt but it turned out to be a mistake. After she begrudgingly handed me the shoes to try, I enquired on whether the cutting was a C or D cut to better understand why it may be loose. After informing me that all Asia Pac stores only stock the D cut, she rudely cut in, "Are you intending to buy this online? You buy online may have issues because different weather may cause the shoes to expand/contract."
Very uncalled for. Not sure how that was relevant to her sales.
I went to fact check her statement that all Asia Pac stores only stock the D cut. Turns out, China stocks the B and C cuts as well. So I guess she either (A) does not have sufficient product knowledge or (B) just can't be bothered to do her job properly. Either way, incompetence.
Her attitude was dismissive, rude and clearly impatient. There was also no other customers in store during that period and there were also 2 other staff around.
Safe to say, I was put off by her rudeness. I decided to make my purchase online because why bother letting her earn a commission.
People often say HK has poor customer service and SG is better. As someone who often shops in HK's Landmark, I can assure you this sales lady has a much worser service attitude than most of the service staff in HK.
If you do patronise this store, please avoid this middle aged sales lady with short hair that is dyed reddish/maroonish brown. Find the young male staff instead. He provides way better service.
كايي Kayi
5
A lovely experience indeed
Went here on the last day of my trip to buy sandals and was helped every step of the way. Eva accommodated all my requests to try on different styles and even helped choose. I bought the quilted slide with Vara bow in cream.
All were very friendly, offered water and general vibes of the store was welcoming. Love my experience, would come back & totally recommending this store
d
1
Visited the shop because my belt buckle was damaged due to poor quality the pin fell off while I was wearing it. I was attended to by a Chinese lady who checked and said it was not repairable, and that I needed to buy a new buckle for $100. She promised to call me once the buckle arrived.
Two weeks later, no news. I walked in again and was attended to by an Indian guy. He checked and claimed there was no record, then asked who had served me previously. He took my number and promised to WhatsApp me, but that never happened.
Worst after-sales service. If you guys only want sales and are not willing to provide proper customer service, just say so instead of giving empty promises.
Ahmad Yasyri
5
Had an amazing experience at Ferragamo today with Jennifer.
She introduced the Hug bag to my wife and I and took the time to explain the details of the brand and the bag itself. High recommend the services of the branch and variety of the merchandise.
evonne Kor
5
I am writing to thank you for the quality of service provided by your company. I am sincerely appreciate your efficient, gracious customer service. I were attended by ur staff, Yong Ka Kiat who have served me patiently and politely. Helping me in choosing a very nice belt and aromatic perfume. Really appreciate his inputs. He is such a gem and truly deserved to be praised.👍
Mei C
1
Was there tonight and the staff, mainly the male staff that served us was rude and couldn't even speak proper English. Why would I want to purchase in SG when I can get better pricing and excellent service overseas.
So disappointing. Left a bad taste in our mouth.
Brian Manley
1
No idea why, but I keep getting annoying pop up ads for Ferragamo on my phone. Will certainly never buy from them again because their pop up ads are so intrusive.
Kai Deen
5
Had an absolutely pleasant experience at this outlet when I went shopping for a new belt. Staff were professional and friendly, and immediately approached me when I walked into the store. Shoutout to Eva, who was very patient while I took a long time to decide on the belt I wanted. She also ensured that the belt was a perfect fit for me by shortening it twice until I was satisfied. Overall, I felt very welcome in this store, even though I did not "look" the part. Service assistants who were not even attending to me also acknowledged me, which was very pleasant. Thank you for making my first luxury good purchase a memorable one.
6627 Isaac
1
Very disappointed with the after sales support. One of the in-soles has cracked up after some years but the shoes are perfectly usable if the insoles can be replaced. However, after making some initial contact, the boutique has not given any reply as to whether sole replacement can be arranged. Very poor brand experience. The shoes are pretty expensive so naturally expected them to last longer.
Siraj Ismail
5
Staff very welcoming
The nice malay girl offer us drink the moment we step in and attended by a guy Yong
I appreciate very much for the quality customers services they exhibited