Estée Lauder at Metro Paragon delivers the prestige beauty brand extensive skincare, makeup, and fragrance collections within the department store convenience of Metro on the second floor of Paragon Shopping Centre. Located at #02-28 of 290 Orchard Road, the counter provides accessible luxury beauty products from one of the industry most established and scientifically focused cosmetics houses, combining heritage formulations with ongoing research into skincare technology and color cosmetics innovation.
Founded by Estée Lauder herself and maintained through family stewardship, the brand has built global recognition for skincare ranges addressing multiple concerns including anti-aging, brightening, hydration, and repair. Signature collections include Advanced Night Repair serum utilizing Chronolux technology for cellular recovery, Revitalizing Supreme+ line targeting lift and firmness, Resilience multi-effect formulations for mature skin, and the brightening-focused Double Wear Nude cushion system. Makeup offerings span the long-wearing Double Wear foundation favored for its staying power in humid climates, Pure Color lipstick collections, eyeshadow palettes, and complexion products designed to complement the skincare regimens.
The Metro Paragon location provides the advantage of department store shopping, allowing customers to combine beauty purchases with fashion, home goods, and other merchandise available throughout the multi-floor retail space. Beauty advisors at the counter offer product consultations, foundation matching services, and skincare routine recommendations tailored to individual concerns and skin types. The click and collect service enables online ordering with in-store pickup, reducing wait times for customers who have identified specific products.
Operating Monday through Sunday from 10:00 AM to 9:30 PM, the counter accommodates shoppers throughout extended daily hours that align with mall operations. Additional Estée Lauder locations across Singapore including the ION Orchard boutique provide alternatives for customers preferring standalone store experiences, though the Metro Paragon counter delivers comprehensive product access within the familiar department store format that many Singaporean shoppers prefer for cosmetics purchasing.
6735 1472
Orchard Road
Operating Hours
Closed - Opens Tomorrow
Opens tomorrow at 11 am
Monday
(Today)
11 am–9 pm
Tuesday
11 am–9 pm
Wednesday
11 am–9 pm
Friday
11 am–9 pm
Saturday
11 am–9 pm
Sunday
11 am–9 pm
Menu information is not available at this time.
Photo Gallery
The entrance of the Pullman hotel with people walking up the stairs.
Interior view of an Estée Lauder cosmetics store showcasing various beauty products and displays.
Street view of Metro Paragon shopping mall with surrounding buildings and traffic.
A woman holds an Estée Lauder Advanced Night Repair serum bottle next to a larger bottle.
Exterior of a luxury department store featuring large Burberry advertisements and other designer brands.
Extremely disappointed with the Male Staff here. He was just straight up rude, had poor product knowledge and showed no interest in answering my queries. He eventually walked off and used his phone instead. When I left, he continued to look and talk with another staff, hopefully not bitching about me, the rolling of eyes wasn’t necessary at all!
I believe the staff name was Dexter.
Advise not to visit this branch at all!
Judith Lim
Went on a weekday morning and only one staff was present. Staff was cold and rude. She was attending to another customer so I just browsed while I silently and patiently waited for her to finish attending to the customer. However, staff seemed annoyed by my presence even though I wasn’t rushing or chasing her and kept asking me to tell her my queries while she was wrapping up the customer’s items, so much so that the the customer felt bad and wanted to wrap the products herself to free up time for the staff to attend to me. The service was a turn off so I left even though I wanted to purchase something.
Sam
(20 Jul 2024, weekend evening)
- Bad service and attitude
Positive Reviews
Debbie Yeo
Have been a long time customer of Estee Lauder. Besides quality products, I am also particular with the sales person attending to me. I am glad to be served by Senior Pro Artist Amber Chong. Amber is helpful, patient and efficient. Her ability to provide professional advice on skin care is very useful and well appreciated. Thank You Amber.
Anonymous Debt Recovery
Very excellent customer service by one of their staff called Amber! Really 5 star service. Was accompanied my wife for purchase from Estée Lauder it’s our first time buying. Tho there are many customer and the staff are busy, amber still patiently giving us assistance and guiding us from each product to another product. Really 5 star service from amber Estée Lauder
C Wei Kang (WK)
Amber was very helpful, especially when all other staff/promoters seem more interested in glaring at customers
SSSthaiartifact Sadhu Sadhu Sadhu
Hi I from Thailand ka. See RedBook have offer by Estée Lauder and can get free sample. Because no use before, don’t know which product suit me ka. But one of your staff amber’s explain to me very very long, with many customer quee up for enquiries. Although I never buy but she still give me sample ask me try and use and come back to buy again. Very good service na Estée Lauder. Proud of your service and amber
Tan Joyce
Visited Metro Paragon Estée Lauder for some purchases, got this nice lady by the name of IIA who served me. she was very friendly and patiently explains to me about the products....