The entrance of the Pullman hotel with people walking up the stairs.
Interior view of an Estée Lauder cosmetics store showcasing various beauty products and displays.
Street view of Metro Paragon shopping mall with surrounding buildings and traffic.
A woman holds an Estée Lauder Advanced Night Repair serum bottle next to a larger bottle.
Exterior of a luxury department store featuring large Burberry advertisements and other designer brands.
Based on 15 reviews
Out of 2294 shops
Not enough ratings
Yen Yee Tai
Extremely disappointed with the Male Staff here. He was just straight up rude, had poor product knowledge and showed no interest in answering my queries. He eventually walked off and used his phone instead. When I left, he continued to look and talk with another staff, hopefully not bitching about me, the rolling of eyes wasn’t necessary at all! I believe the staff name was Dexter. Advise not to visit this branch at all!
Judith Lim
Went on a weekday morning and only one staff was present. Staff was cold and rude. She was attending to another customer so I just browsed while I silently and patiently waited for her to finish attending to the customer. However, staff seemed annoyed by my presence even though I wasn’t rushing or chasing her and kept asking me to tell her my queries while she was wrapping up the customer’s items, so much so that the the customer felt bad and wanted to wrap the products herself to free up time for the staff to attend to me. The service was a turn off so I left even though I wanted to purchase something.
Sam
(20 Jul 2024, weekend evening) - Bad service and attitude
Debbie Yeo
Have been a long time customer of Estee Lauder. Besides quality products, I am also particular with the sales person attending to me. I am glad to be served by Senior Pro Artist Amber Chong. Amber is helpful, patient and efficient. Her ability to provide professional advice on skin care is very useful and well appreciated. Thank You Amber.
Anonymous Debt Recovery
Very excellent customer service by one of their staff called Amber! Really 5 star service. Was accompanied my wife for purchase from Estée Lauder it’s our first time buying. Tho there are many customer and the staff are busy, amber still patiently giving us assistance and guiding us from each product to another product. Really 5 star service from amber Estée Lauder
C Wei Kang (WK)
Amber was very helpful, especially when all other staff/promoters seem more interested in glaring at customers
SSSthaiartifact Sadhu Sadhu Sadhu
Hi I from Thailand ka. See RedBook have offer by Estée Lauder and can get free sample. Because no use before, don’t know which product suit me ka. But one of your staff amber’s explain to me very very long, with many customer quee up for enquiries. Although I never buy but she still give me sample ask me try and use and come back to buy again. Very good service na Estée Lauder. Proud of your service and amber
Tan Joyce
Visited Metro Paragon Estée Lauder for some purchases, got this nice lady by the name of IIA who served me. she was very friendly and patiently explains to me about the products....
