Elixir Esports

This place was well advertised, furturistic designs, 24/7 access and couples rooms available. Which were the reasons why we decided to patronise in the first place. We opted for a 2 hour gaming session for 2 pax, that cost $9.70/hour, totalling approximately $40. Mind you, the ‘5 star’ reviews here are from free drinks/snacks. However, the moment we walked into the room there was this extremely musty smell. The smell was especially strong in their blankets and mouse pads. It was so strong that we couldn’t start playing any games at all. We contacted the staff and they were willing to help; they kept bringing new blankets, but every replacement had the exact same odour, so nothing was resolved. When we asked for a refund, the manager - Tang Hui Hua, displayed a very poor service attitude and poor conflict-resolution skills. Not only did she fail to acknowledge our complaint, she repeatedly insisted there was no smell, which completely invalidated our experience. She was not open to any feedback or comments; everything we said seemed to go over her head. Ultimately, we were not able to get a refund, so we used the remaining credits to purchase their overpriced snacks (Less than 10 for $40. Let that sink in.) Overall, although the rest of the staffs were warm and friendly, eager to help, disappointingly, the service by the manager was extremely poor and the space was just uncomfortable for us. Additionally, the gaming consoles such as mouse and the keyboard are really not up to standard. They just felt really cheap to the touch.

Disclaimer: all the 5 star reviews you see here are because free drinks/ snacks are offered. This is a new place that is popular with the Chinese and staff dont really speak or communicate in English. How they get you to spend with them is to top up credits of $20 or more and this is utilised based on your time there or when you make purchases. I had quite a poor experience there on my first time. The staff was not clear in her communication and as a couple, we were not aware that the QR codes she provided were specific to individuals and ended up double-paying. This resulted in inconvenience where they had to refund us cash. In terms of gaming experience, unlike local lan shops, multiplayer games required account access and we wasted time trying to create accounts before learning that they could provide us account access (access to games were limited). The furnishing, the pcs, rooms generally met expectation but audio wise there was a lag, not sure why. My computer also loaded an error upon starting up. Pricing wise, local lan shops have it cheaper but I can see why people would pay more for the comfort the rooms provide. They have so many rooms there would probably be space even during peak hours.