Reviews for Cotton On Somerset

Xdd Shuaige

December 31, 2025

5

They have really stepped up their game. Been there a few times but this is the first that their customer service asked us if we needed any help, if the sizing was okay, recommended us the right size, closed the changing room door. Overall amazing shopping experience, that was very unexpected.

Green Jelly

December 31, 2025

5

Went to the shop at B2. There was a sale and the crowds were crazy as if the shop was being looted. We could see that the staff were trying hard to tidy up the place even in the midst of the crowd and long queue. Although the staff looked really tired, they remained polite and helpful.

H Wolf

December 31, 2025

1

Okay so I came here on a Sunday, wanted to try something on but realised the person overseeing the fitting room was a dude. A dude, overseeing the dressing room for ladies and little girls/children. I get that it’s probably not his fault. He probably got assigned to that spot- but that isn’t okay and/or safe. It didn’t feel safe having a dude oversee an area where women were trying on clothes at all. I emailed cotton on but there was no response. Please do something about this and make it a safe space for women.

Pat Sim

December 31, 2025

1

I went to Somerset 313 branch to exchange an item I bought online for a bigger size. I had previously spoken on live chat and was told i could return the item to any branch, then they would post the new one. I explained this at the branch, and was told i don't want a refund, just send me the bigger size if you don't have it in store. The staff was confused and called her manager. I explained the same thing to the manager who apparently completely ignored what I said, and started processing the refund. I repeated that I just want to exchange the size, add it's too small for my baby. She then claimed that the item was out of stock in all stores and online as well. She also said she would only refund the item and not the shipping cost. (Despite the fact that an item labelled for 6 months old is too small for my 2 month old baby) I was with my baby and didn't feel like arguing, even though she contradicted everything the live chat support had said. After leaving the store, I proceeded to order online, and there was stock indeed. So apparently she lied about that too.

amy huixian

December 31, 2025

1

Store opening hour stated 10 pm, but at 943pm wanted to try , was shut off by staff saying fitting room closed. Never encounter this in other retail brands or store b4.