The entrance to Cotton On Somerset store, showcasing clothing displays and a large advertisement.
Cotton On Somerset shop front with mannequins, clothing displays, and bright signage.
A vibrant display of Middle Eastern lamps, ceramics, and textiles.
Cotton On store entrance with clothing displays and signage.
Mannequins display lingerie and sleepwear with a 30-50% off sale sign.
Interior view of a Cotton On Kids store showcasing colorful apparel and displays.
Cotton On shop front with mannequins displaying sale items and a prominent 'Up to 50% Off' sign.
Interior view of a retail store displaying various home decor and gift items on shelves and racks.
A wall display of various sandals, slides, and socks for sale at Cotton On.
A person holds up a floral print dress in a clothing store.
Interior view of a clothing store displaying denim and other apparel on racks.
Mannequins and folded pants display at Cotton On Somerset.
A person holds up a floral print dress from Cotton On Somerset.
Large red 'COTTON ON' text painted on a white brick wall.
A person holds up a short-sleeved shirt with a scenic landscape print.
Two short-sleeved shirts are displayed on hangers in a retail store.
A shop interior filled with colorful decorative plates, vases, rugs, and cushions.
A dark patterned short-sleeved shirt with skulls and flowers hangs on a display rack.
A display of colorful patterned dresses and clothing items on shelves in a retail store.
A display of colorful woven tote bags and small purses in various styles and colors.
Neatly folded stacks of colorful t-shirts and apparel displayed on wooden tables.
Interior view of a Cotton On store showcasing clothing racks and shelves of shoes.
Cotton On store entrance with mannequins displaying casual clothing and a digital sign.
A display of baby clothes, featuring t-shirts and bottoms with cute character prints.
Cotton On Somerset shop interior with clothing displays and a sale sign.
Cotton On Somerset shop front with clothing displays and a 30% off sale sign.
Based on 15 reviews
Out of 2294 shops
Not enough ratings
Sasindhi J.
I had a very poor experience with the cashier Jannah. She asked for my membership but proceeded with the payment without informing me I had vouchers available to redeem — I know they can see this. When I realized right after and went back to the counter, she made faces at me as if it were my actions that caused the inconvenience. Very unprofessional attitude and disappointing service.
jan ong
I was attended by a rude cashier by the name of Jannah.I have membership and hence asked if my points would be keyed in since she did not ask for my email. She was not listening and continued collecting payment for my merchandise. After payment, I asked her again about my membership points. She then replied its too late, I did not tell her I am.a member , hence did not key in my points! Instead of apologising, she behaved as if i am the one at fault! Cotton On should send this staff for customer service training. I left in order not to hold back queue. Please arrange training for this kind of staff, rude and irresponsible.
H Wolf
Okay so I came here on a Sunday, wanted to try something on but realised the person overseeing the fitting room was a dude. A dude, overseeing the dressing room for ladies and little girls/children. I get that it’s probably not his fault. He probably got assigned to that spot- but that isn’t okay and/or safe. It didn’t feel safe having a dude oversee an area where women were trying on clothes at all. I emailed cotton on but there was no response. Please do something about this and make it a safe space for women.
Pat Sim
I went to Somerset 313 branch to exchange an item I bought online for a bigger size. I had previously spoken on live chat and was told i could return the item to any branch, then they would post the new one. I explained this at the branch, and was told i don't want a refund, just send me the bigger size if you don't have it in store. The staff was confused and called her manager. I explained the same thing to the manager who apparently completely ignored what I said, and started processing the refund. I repeated that I just want to exchange the size, add it's too small for my baby. She then claimed that the item was out of stock in all stores and online as well. She also said she would only refund the item and not the shipping cost. (Despite the fact that an item labelled for 6 months old is too small for my 2 month old baby) I was with my baby and didn't feel like arguing, even though she contradicted everything the live chat support had said. After leaving the store, I proceeded to order online, and there was stock indeed. So apparently she lied about that too.
amy huixian
Store opening hour stated 10 pm, but at 943pm wanted to try , was shut off by staff saying fitting room closed. Never encounter this in other retail brands or store b4.
Sarah Anne
I've had the distinct pleasure of shopping at Cotton On Somerset for quite some time now (as a committed Perks member), and while the experience has always been reliably top notch, I hafta say that familiar faces Vicky and Shaz who helm the store really upped the bar even further with their beyond impressive customer mgmt skills during a recent visit on 13 Dec, which really made my day. Mad props to both of them was verbalised in person, and I'm following up with putting this on record - and rightfully so - because role model MVPs who understand the assignment and keep crushing it should never be kept a secret. My original intent was to ask for a refund (which would've been akin to a "loss" for the store). However, Vicky was extremely intuitive and enterprising by tuning in to the nuances of my needs as a customer, and in so doing she successfully seized the opportunity to turn a profit instead by very skilfully convincing me to opt for the alternative of an in-store exchange. I ended up topping up the difference (for a truckload of items I would've otherwise delayed getting indefinitely) - and very happily so - because the deal she offered was too good to resist. Hence, you could say that both the store and the customer ended up in the very sweet spot of a win-win outcome, all thanks to Vicky's superb customer service acumen that not only exceeded my expectations but also left an indelible impression. Her sensing of what customers really want is on point, which enables her to deliver optimally. Shaz, likewise, is a rockstar in my eyes as she's able to effortlessly blend the perfect mix of personable and professional in her rapport with both customers and colleagues (yes I've been paying attention and it's high time she got the credit she richly deserves). It really makes a difference when you're very naturally made to feel special as a customer, and Shaz's frontline expertise goes a long way towards enhancing the entire in-store experience - it's also a key reason I keep returning to check in on new deals, new drops and new dope interactions. Big shout-out to Shaz for going outta the way to make sure I landed similarly sweet promos at Typo Somerset for the X'mas presents I was planning to get for my loved ones. E-commerce is all well and good but absolutely nothing compares to the sublime in-store customer care that Shaz doles out like it's second nature. I think it should be plainly evident to the powers-that-be how much of an asset these two superstar staff in particular are to the brand's operations and image. They're so on the ball and so damn good at what they do that it clearly goes beyond mere skill to reveal a deeper talent for outperforming by consistently providing genuine and tangible customer service. As far as I'm concerned, Cotton On Somerset and Cotton On as a whole lucked out with both Vicky and Shaz, and Imma keep coming back for the incredible attentiveness and unrivalled finesse that these two frontline forces to be reckoned with keep dishing out.
Tilat Khayer
Love their clothes and prices are reasonable. Somerset branch had a great collection and the staff were extremely helpful and polite. Recommend this place for shopping on a budget.
C K
Great service from Shaz, who patiently helped me with my online exchange even though it was quite busy. She was friendly throughout and even checked stock at other outlets for me. Really appreciated it!
Irene
Visited the store on 9/9 at 10 AM. I was looking for a size XS top that wasn’t on the rack, and Eyli kindly offered to check the stock room for me. I really appreciate her thoughtfulness and help. Thank you, Eyli, for making my visit a pleasant one!
Fun Kwok
This cotton on is located in 313 Somerset and is spread over 2 floors. At one glance from the exterior of the building you will think that it looks rather small, but the shop is located at basement 1 too and connected by an internal staircase. The shop layout is your usual cotton layout, and I was able to locate the items I needed easily. The staff’s service is very exemplary too, as she was able to advise me on the exchange policy and also on where are the other branches located close by. The cashiers are very friendly and they were helpful too. However the nets machine was abit slow and I had to wait for a while in order to get my transaction through as 2 nets machine shared the same telephone line. All in all, I would revisit this cotton on branch for my clothing needs.
