Reviews for Chow Tai Fook Jewellery ION Orchard Branch
Rachel Chow
5
Went into CTF Ion on a Saturday evening and the shop was so busy no sales executive was free to attend to us. It was Ms Venus Chan who noticed and came over to offer her service. In the end, I got my Disney Chip & Dale bracelet which I have been eyeing for an awhile. :3
Sabrina Lee
5
My family and I had an excellent experience at Chow Tai Fook Ion with Esther and Venus. They were willing to introduce the jewellery and allow us to find the best fit. My mother was able to get the ring that she wants from CTF. Super good customer service 💯🥰👍🏻 …
james onew
5
I was just casually browsing at Chow Tai Fook in ION Singapore when I came across their 故宫系列 (Palace Museum Collection)—and honestly, it completely drew me in. The pieces were not just beautiful, but felt like they carried a story, a sense of heritage.
What made the experience even better was the service. Terence, the salesperson who assisted me, was incredibly patient and kind. He took the time to explain the details of each design, never rushed me, and made sure I felt comfortable throughout.
In the end, I walked away not just with a piece of gold, but with something meaningful—and a really warm memory of the visit. Definitely a place I’d return to for future gifts or even just to browse with a bit of inspiration.
Lyra
1
I have always been a loyal customer of Chow Tai Fook and have purchased several pieces from the brand in the past. I genuinely like their designs and had been looking forward to visiting the store today to view a piece I had been considering.
However, the experience was disappointing. I walked around the entire store and paused at different showcases, yet no staff approached me or offered any assistance. Although I was properly dressed and showed clear interest, I was completely ignored.It made me feel unwelcome and uncomfortable. I will not be returning to this store.
I hope my experience can provide some reference for other customers.
Low Angel
5
Had a really great experience at Chow Tai Fook thanks to Elvis and Terence. They were both super friendly and helpful from the moment I walked in. You can tell they really care about their customers — they took the time to explain everything clearly and made sure I was happy with my choices. The service felt genuine and professional, which made the whole visit really pleasant. Big thanks to both of them!
Huay Yee Soh
5
I went to Chow Tai Fook at ION and was served by a seller named Esther. She is an excellent seller—her professionalism and service really impressed me. She was also very patient in answering all my questions. I’ll definitely go back to look for her for future purchases
xy n
5
Ms Esther Ho excellent service with a great attitude and a lot of patience, allowing me to take my time and choose from many different styles. I really appreciate her time and the way she shared insights about jewelry design. Thanks to her, we ended up purchasing the bracelet we had been considering, as well as a safety pendant for my sister’s child. We’ll definitely be back again next time!
mosh kay
5
I popped into Chow Tai Fook at ION Orchard on a casual afternoon, not really planning to buy anything. But as soon as I saw the CTF Pet Bulldog 999 Gold Pendant, I felt an instant pull. It was adorable, full of character, and somehow reminded me of my own little bulldog at home.
Terence, the salesperson who assisted me, was incredibly kind and patient. There was no upselling, no pressure—just genuine, thoughtful service. He shared a bit about the CTF Pet series and let me take my time deciding, which I really appreciated.
In the end, I left the store with more than just a pendant—it felt like I was bringing home a little gold companion. The whole experience was warm, relaxed, and sincere. I’m so glad I stepped in that day.
Jenny Nyew
5
I really appreciate the top-notch service provided by Ms. Esther Ho at Chow Tai Fook in ION Orchard. Her professionalism, attentiveness, and warm demeanor made my shopping experience exceptional. Thank you for going above and beyond!
BC Gan
1
I had an extremely disappointing experience with one of the salesperson at this location. From the moment I walked in, their attitude was dismissive and unprofessional. Rather than offering help or answering questions politely, they were curt, condescending, and visibly annoyed by even the simplest inquiries.
What should have been a straightforward interaction quickly turned uncomfortable due to their rude behavior and lack of basic customer service skills. It's unfortunate, because I was genuinely interested in making a purchase—but after being treated so poorly, I decided to take my business elsewhere.
I hope management addresses this issue seriously, as no customer should be made to feel unwelcome or disrespected. A little courtesy goes a long way.