Chanel operates multiple boutiques spanning floors 1 and 2 at Takashimaya Shopping Centre, 391 Orchard Road. The Fashion Boutique at #01-25-29 carries ready-to-wear collections, accessories, leather goods, shoes, eyewear, sunglasses, watches, and fine jewelry. A dedicated Watches & Fine Jewelry boutique sits at #01-04, while the Fragrance & Beauty boutique offers makeup, skincare, and fragrances at #01-19.
Operating hours run Monday through Sunday from 10am to 9:30pm. Fashion advisors provide appointment-based consultations for personalized shopping experiences. The boutiques showcase collections reflecting the heritage that has made Christian Dior an icon since 1946. Services include CHANEL & moi, a repair and maintenance program. Contact the Fragrance & Beauty boutique at +65 6735 1339. The multi-floor presence allows Chanel to present its complete range from haute couture to everyday luxury items.
800 321 1501
Orchard Road
Operating Hours
Closed - Opens Tomorrow
Opens tomorrow at 10 am
Monday
10 am–9:30 pm
Tuesday
10 am–9:30 pm
Wednesday
10 am–9:30 pm
Friday
10 am–9:30 pm
Saturday
10 am–9:30 pm
Sunday
10 am–9:30 pm
Menu information is not available at this time.
Photo Gallery
The exterior of a luxury Chanel store with its prominent logo and display banners.
Chanel display featuring a black quilted handbag and two watches.
Interior view of a luxurious Chanel store showcasing shoes and handbags on display shelves.
Chanel handbags and a wallet displayed on a glass surface with reflections.
A person holds a black quilted Chanel handbag with a silver chain strap.
A Chanel shopping bag with a camellia flower and ribbon, showcasing luxury accessories.
Exterior view of a large department store with multiple shops and a busy street scene.
Chanel store interior showcasing handbags, shoes, and accessories displayed on shelves and in glass cases.
A woman smiles while holding a Chanel handbag inside a luxury boutique.
A Chanel shopping bag with a camellia flower and ribbon, next to a purple handbag and sunglasses.
A pink Chanel handbag with pearl embellishments displayed on a black mannequin hand.
Chanel store entrance at night with illuminated signage and advertisements.
Three elegant black Chanel handbags with gold chain detailing displayed on a textured surface.
The elegant Chanel store entrance with its signature logo and a polished marble floor.
Chanel and Louis Vuitton storefronts on a modern building exterior with people walking by.
A white Chanel watch with a diamond bezel is displayed on a white pedestal.
A hand holds a black Chanel wallet with a gold zipper in front of a Dior bag.
The entrance to Takashimaya Food Village, featuring various food stalls and promotional posters.
Chanel store interior displaying handbags, sunglasses, and accessories on shelves and in display cases.
The illuminated Chanel store facade at night, featuring elegant signage and modern architecture.
Chanel handbags displayed with iconic logos and decorative elements.
Interior view of a luxurious Chanel boutique with seating and displayed fashion items.
A close-up shot of a black Chanel handbag with a quilted design and gold chain strap.
A festive holiday display with teddy bears and a Christmas tree in a shopping mall.
The illuminated Chanel store facade at night, with palm trees in the foreground.
Chanel store display featuring necklaces, watches, handbags, and rings in illuminated glass cases.
A black Chanel vanity case with quilted leather and a gold chain.
Interior of a luxurious Chanel store showcasing handbags, jewelry, and eyewear displays.
A large Chanel advertisement banner hangs in a multi-level shopping mall atrium.
Chanel handbags and accessories displayed on shelves and a glass counter.
Chanel store interior showcasing perfumes, skincare, and beauty products with elegant displays.
I had a really disappointing experience at the Chanel Takashimaya boutique.
I purchased my bag from the Palm Beach boutique in May, and within weeks the stitching came loose. Later a small pen mark seems to have gotten on the bag. When I brought it to the Chicago Chanel boutique, the staff were wonderful — they treated the mark, got most of it off, and offered to send it to the Chanel spa for full repair. Since I’m based in Singapore, they assured me I could have it done there instead. Love the Chicago staff!
When I went to Takashimaya, however, the experience was the complete opposite. The staff (Kori Mak and Wendy) were dismissive, said there was “no spa available,” and said only the stitching could be fixed — even when I said the Chicago team confirmed it could be done and had tried. They also questioned my residency status, which felt unnecessary and unprofessional.
I expected a consistent level of service from Chanel worldwide, but Singapore’s boutique fell far short. It left me questioning how much Chanel here actually stands behind its products and I would never purchase anything from a store in Singapore that doesn’t have a bag repair service available.
Lim LY
Bad experience on 13 Oct 12:46pm. Was looking at lipsticks and a female assistant with a low pony tail attended to me. She was very rude and keeps frowning and shows attitude even though i bought the product in the end. She threw my lipstick on the countertop when writing the receipt and doesnt want to give me the bag to go with the lipstick. Please give your staff proper training as I felt very unwelcomed there and will never be back to the outlet again.
Jx
I was utterly disappointed with Chanel’s QC.
Purchased a folding wallet and a mini 22 as a gift for my wife last year and everything looks pristine when I was briefly checking the items over the counter.
I returned home overseas, and we gladly unboxed the wallet and to our surprise the foil stamped Chanel’s letter H had a chip off and it looks like a defect.
I mean who would expect getting this from Chanel.. No matter how I would advise customers to check on the items carefully before walking out of the store, especially TOURIST.
Besides that, commendable service from the staff!
OSCAR WILD
My first visit to a Chanel store in Singapore. Attended by a male SA, didn't get his name. but was not really interested to be of service, gave minimum service and a I m too good for this attitude. I am really wondering if I should even spend my 10k with chanel.
Positive Reviews
Sydnie Lee
Had such a lovely experience being served by Jorgan Lau at Chanel. He was kind, patient, and made sure I found the perfect pair of flats. His attention to detail and professionalism made the whole shopping experience a real pleasure. Truly one of the best service experiences I’ve had at Chanel! Far better than the service at the orange brand that starts with H.
sekar kinanti
Mr Arif Najib is very experienced with his speech and story telling. Excellent service and great hospitality ended up purchasing 2 shoes:) I would come back with more friends in the coming months. Keep up the good work Chanel!
Zee Omar
Went to Chanel counter in Takashimaya Shopping Centre on 30 July 2025 and was attended by the pleasant Ms Camilia Tan. I had a great experience thanks to her. She’s a professional, friendly and most importantly attentive to my needs. From the moment I arrived, she made me feel welcome and took time to understand exactly what I was looking for. Her product knowledge is impressive and she provided a clear, honest answers to all my questions without being pushy.
What stood out the most was her patience and willingness to go extra mile to ensure I was comfortable with my options. I left feeling happy. It’s rare nowadays to come across such excellent customer service, and I truly appreciate the support I received.
Thank you again Camilia for making my visit a pleasant and stress free experience.
Veronika Ratner
Thank you so much for my Chanel 19 bag ❤️. This is my first time in Singapore and this is my first Chanel bag. A gift from my husband for my 40th birthday 😁. I really liked the manager Calvin Yeow, he is very correct, very kind and created a holiday for me. 🫶 I asked for a brochure and everything was quickly organized for me. Dear ones, thank you for an unforgettable shopping experience and a pleasant shopping experience in Singapore. I am very happy and say hello to Calvin. I don’t understand why the store has a low rating. )) Everything went at the highest level for me.
Yy s
I absolutely loved shopping here at Chanel with my SA, Vanessa Lim. There’s no hard-selling and she’s always patient and prompt with replies, making every visit a lovely one. Keep up the good work!
