Went there for shopping with my wife. The metro department was so crowded. Yes, the items are selling at a crazy discount. Managed to by a wallet, a belt and a spectacles cover. Queueing for the cashier was another challenge.
Christine Lee
2
Senior staff told junior staff in a brash (as if the customer did not know better) tone that birthday month 20% given to Metrocard members could not be applied to items already on sale.
Vinay Adiga
4
Good mall, mainly known for Metro outlet. It's huge. It even has a hair cut outlet inside the Metro. There is Starbucks at level 1 and lot of other food options like Gastro and other FCs. Parking is a problem especially during weekends and also expensive
Sharon Tan
4
Great selection on household & bedding product. Staff are friendly and helpful. Great shopping experience with them. It's very convenient location in Centrepoint. Sad that they are closing the Centrepoint branch!
Jimmy Teo
3
What a pity that Metro will be closing this outlet! Perhaps they need to reinvent themselves to be relevant to the needs of dynamic retail consumers, with on-line platforms becoming increasingly popular, especially with the millennial .
Naklapas Watcharapariyapas
5
Positive vibe service by cosmetologist here :)
Her name is Jess Sim.
She let me try a lot of lipstick shades and then yes happy to get her what I want today for fast shopping in 20 mins!
I purchased the lipstick and fragrance primer today
I will be back for more collection
Saurabh Mudgal
5
Great service and pristine gift wrapping even for a small 98$ Hand Cream. The attending lady asked if it was a gift and proceeded to kindly gift wrap it and provide a letter card I could write my best wishes on. Overall great experience at this outlet.
V L
5
Visited the counter on 27/08 morning for my birthday gift redemption. Although I didn’t receive the usual email, the two ladies at the counter were very kind and helpful in assisting me to check. They made sure I still received my birthday gift, which I really appreciate. Their warm service made my day and I’ll definitely come back again!
Nguyen Herry
1
I had a very disappointing experience at Chanel Beauty Boutique Orchard. The staff were extremely unprofessional and had a terrible attitude. From the moment I walked in, they looked at me with disinterest and made no effort to greet or assist me. It felt like they were judging me based on my appearance and assuming I wasn’t a serious customer.
When I asked about certain products, their responses were cold and dismissive, as if I was bothering them. There was no smile, no product explanation, and absolutely no warmth in their service. I felt completely unwelcome and disrespected.
Luxury brands like Chanel are expected to uphold a high standard of customer service, but this store clearly fails to meet that. I left the store feeling frustrated and disappointed. I hope the management takes this feedback seriously and trains their staff to treat every customer with respect and professionalism, regardless of how they look.
I will definitely think twice before visiting this location again.
I had a very disappointing experience at Chanel Beauty Boutique Orchard. The staff were extremely unprofessional and had a terrible attitude. From the moment I walked in, they looked at me with disinterest and made no effort to greet or assist me. It felt like they were judging me based on my appearance and assuming I wasn’t a serious customer.
When I asked about certain products, their responses were cold and dismissive, as if I was bothering them. There was no smile, no product explanation, and absolutely no warmth in their service. I felt completely unwelcome and disrespected.
Luxury brands like Chanel are expected to uphold a high standard of customer service, but this store clearly fails to meet that. I left the store feeling frustrated and disappointed. I hope the management takes this feedback seriously and trains their staff to treat every customer with respect and professionalism, regardless of how they look.
I will definitely think twice before visiting this location again.
jo jo
5
Stylist Woo Ai Na was very patient with my friend and I during the service. She assisted and recommended some shades for lipstick, and let us took our time. So far my best experience in Chanel ! ☺️