Today I purchased a Chanel cheek and lip cream and wanted to take a moment to thank Yvonne, the sales associate who assisted me. She was incredibly nice and attentive during my visit. Yvonne allowed me to test the product on both my face and the back of my hand, which helped me make the best choice.
What really impressed me was her thoughtfulness in providing two different types of removers—one with oil for my face and another for my hand. It’s those little touches that make a shopping experience memorable. Thank you, Yvonne, for your exceptional service!
S L
5
I had booked a one hour slot with a make up specialist to learn some tips, it was my first time doing something like that and the session exceeded my expectations. Thank you, Shane Su, for your patient explanation and clear instructions/ demonstration. You have created a fuss free yet fresh,polished look that I like a lot! Now I just need to practise on my own. And I appreciate that there was no hard-sell, I bought what I really needed/liked.
Rachel Kuok
5
Usually buy my Chanel cosmestics here during the Tangs members day sale as will get a higher rebate. so makes the purchase more value for money. the service at the counter here is good. but they keep limited stock, so must check in advance if the items are available or have to preorder
Jessica Tan
1
SALES ORIENTED. DONT LOOK LIKE BUYING = ALL STAFF IGNORES YOU LIKE YOU DONT EXIST??? 😅 I have two accounts each with USD5 to 7k in spending. It’s not much but I’ve bought plenty of products in different cities to tell that ION is by far the worst experience ever … 🤦♀️ it’s a busy day and every staff is attending to someone. Wanted to ask a simple question and the staff signalled to me “STOP🤚🏻” approaching her ( with her hand ) because she is attending to someone. ( but the 3 dudes were discussing the fragrance amongst themselves ignoring her and back facing her … ) another staff IS VERY INSISTENT ASKING ME TO WAIT FOR HER TO CHECK MY RECORDS WHEN I TOLD HER ITS OK IVE TEXTED SOMEONE IN THEIR ORGANIZATION TO CHECK FOR ME because I cannot stand her … she DONT LET ME FINISH MY WORDS and tell me to WAIT ( for what …) already told you thank you I don’t need your help in checking anymore because I’ve got someone else via text …. 🤷♀️ SO IMPATIENT and refused to listen to me. Omg. WILL NEVER VISIT AGAIN
Jia Qi Chua
1
The staff assisting me seemed rude and unwilling to serve. Questionable behaviour, uncomfortable experience... For real? Chanel?