We had a truly wonderful experience at Cartier Singapore (Takashimaya), and much of it was thanks to Irene.
My partner and I took a very long time choosing our wedding bands, as we both had quite specific (and different) criteria. Throughout the entire process, Irene was incredibly patient, thoughtful, and never once made us feel rushed or pressured.
What we really appreciated was her insight, not just into the aesthetics of the rings, but also their functionality for daily wear. She helped us think through practical considerations we hadn’t fully considered, while still respecting our personal styles. One thing she said that really stayed with us was that we must be happy with what we purchase first, and that mindset made the decision feel genuinely meaningful.
Irene also created an amazingly pleasant shopping experience overall. She anticipated our needs and offered help even before we had to ask, which made us feel very well taken care of. On top of that, the Christmas activities in the boutique were the icing on the cake and added a lovely festive touch to an already special visit.
Thank you, Irene, for making such an important milestone such a memorable and enjoyable experience. Highly recommended.
Muhaimin
5
Bought my Cartier piece here and had an amazing experience. Lily Yan was warm, patient and knowledgeable and the boutique’s hospitality made the whole process smooth and memorable. Highly recommend this location for anyone looking for a first class Cartier experience.
Isaac
5
Cartier staff are generally polished, knowledgeable, and well-trained in luxury service etiquette. Whether you walk into a flagship boutique in Paris or a Cartier counter in a department store, you’re likely to be greeted with professionalism and discretion. Associates are often dressed elegantly, maintaining the brand’s refined image while creating a comfortable and elevated atmosphere for clients
Zatarie Hoe
5
We initially just wanted to browse, but Boutique Supervisor Per Kwee Khim gave us such a wonderful experience. He was very professional, patient, and knowledgeable in explaining the different jewellery pieces, which made it easy for us to understand and appreciate them. He also shared about the design of the boutique, explaining how each Cartier outlet in Singapore is styled differently, with this one inspired by Singapore’s identity as a Garden City — a detail we found very interesting. On top of that, he was warm and easy to connect with, which made the whole experience enjoyable. We eventually purchased a beautiful Juste un Clou bracelet, and we’re very happy with our experience. We’ll definitely be back again!
Zhenke Goh
5
Had one the best shopping experience in Cartier Ngee Ann City thanks to Michelle! She is such a great salesperson to work with! She helped me with my purchase by being really patient with my requirements for my engagement proposal ring for my girlfriend/fiancé! Thanks to Michelle great service, we decided to continue with Cartier for our wedding bands! Her service is so good that we will definitely go with her and buy our wedding anniversary gifts with Cartier through her!
mixrs
1
The worst experience visiting here on the watch boutique on the second floor, i went into ask if they had Cartier crash watch in store.
The staff had us wait for almost 10 minutes walking blindly and when he showed up so i asked for Cartier crash. He had no idea about this watch until i showed the photo to him. He bluntly told me "you will never see this watch in the boutique and you will never never be able to buy it here unless you are the vvvvvvvip spending millions of dollars to get this watch, i suggest you can go back to your country to buy it."
What kind of service is this ?? I never experience such thing in my visit to any luxury boutiques before.
Nikki Ann Cabido
5
A great service from Santie! I initially had no intention to buy and was just accompanying my friend with her purchase, but I ended up buying one myself. The ambiance and service were top-notch. Santie was very patient, showing us each product one by one and taking the time to ask about our lifestyle so he could recommend the perfect piece that suited me
Viva La Vida
5
What a warm welcome from the security lady who’s all smiles the moment we stepped in. We were served by Sharon. Excellent service and very skilful in her handling of customers. We didn’t get the typical stuck up service vibes in luxury stores at this outlet. Cartier has done a great job in inculcating the extra touches like in-house champagne and complimentary cleaning kit that add up to the pleasant service experience as a whole. I am impressed.
Soh Jun Wei
5
I am convinced that this Cartier boutique stands out as the best in all of Singapore, having visited all three stores. I first encountered Michelle last year when I walked in to explore some watches. Fast forward to this year, as I sought a Valentine's cum Anniversary gift, I made my inaugural Cartier purchase.
Michelle's service and attention to detail were impeccable. During the purchase, we were treated to champagne and chocolates to celebrate the occasion. She even added a personal touch by giving us a handwritten card.
If you visit Cartier NAC, rest assured you'll be in excellent hands with Michelle!
Adeliz Au
5
Had a great experience here at Cartier by Irene. She was really approachable and knowledgeable with the product, and her expertise was invaluable in helping make our purchase decision. Greatly recommend this store for a wonderful experience purchasing from Cartier!