I visited the Calvin Klein store in Orchard and was impressed by the sleek and modern layout of the store. The collection is extensive, featuring a variety of stylish and high-quality clothing, bags, and accessories. However, the prices are on the expensive side, which might not appeal to everyone.
The staff was professional and attentive, offering assistance without being overly pushy. While the premium pricing matches the brand’s reputation, it may not be the most budget-friendly option for shoppers.
Overall, it’s a great place if you’re looking for luxury fashion, but be prepared to spend more.
deb wi
1
Terrible service by this Indian worker. He closed the drawer when I looking. I just say I looking also cannot issit? Fire him now. He think I some broke person or what. WHO SAY CAN CLOSE MY DRAWER!!!!!!👹👹👹👹 …
Karen Tan
5
Excellent service by team member didn’t get his name at the store who attended to me today. I was looking for jean and shirt for a friend. The staff was so patient helping me to find the right pieces. I always love shopping here because they have so many wonderful apparel and the staff are always very helpful and friendly. Thank you for making my shopping experience so pleasant! Looking forward to my next purchase!
Wilson Seah
5
Wei Si was very helpful and friendly during my visit to purchase a shirt. She gave great recommendations and made the shopping experience smooth and pleasant. Thank you for the excellent service!
Rachel Lim
5
Dropped by today to look at the sale items and the two female attendants were really friendly and sweet, helping me find the right size to the jeans and I had extremely attentive, considerate service from them.
shan290 amy
1
On March 19, 2025, at around 8 pm, I went to the I0NCalvin Klein store to look at coats. I tried the smallest size and it was still too big for me. When I ask the female clerk if there is any smaller size, she told me to go to the store downstairs. I thought Calvin Klein had opened a new store so I asked where it was. She answered Uniqlo store on B2, where there are many clothes to choose from. I was really shocked and humiliated at the time. It is obvious that the sales girl is belittlering me. What kind of service is this? I hope the management of CK will look into this matter of bad attitude and expression from the employees so that customers can have a good shopping experience. I am looking forward to hear from you. Thank you.
gemma goh
1
This rating is in regards to the Jennie x CK launch on 11 May 2023 at the ION branch. The 3 staff members who were working during the launch were entirely unequipped to handle the crowd that day. I'm disappointed in how the management only assigned 3 staff members to the launch when it was quite clear there will be a huge amount of shoppers on that day. CK also did not have foresight to put up a signboard informing shoppers that 1 person can only purchase a maximum of 3 items from the collection, and I only knew about this when the staff told me in person. When it was 10am, they had no facilitation of the shoppers and everyone just rushed in to take whatever items they wanted. The staff members were disorganised and they did not help those who came in line to queue first. There should have been a queue system in place to ensure that those who came early to queue would be able to get what they want before those who came later. Extremely dissatisfied with how everything went down.
I would like to contrast this with the H&M x Mugler collection that also launched on the same day at the H&M building. H&M had security personnel, had proper queue lines, and had a signboard detailing instructions, for example the purchase limit. The staff were extremely clear in letting those who came late to know how to manage our expectations as stock was running low. They even provided water to those who were in line. None of these measures were provided at Calvin Klein whatsoever.
Hopefully if there is a re-launch of the Jennie X CK collection the ION branch would be better equipped to manage the crowd.
DEXTER TAN
1
On 8/2/2025 my girlfriend went to CK ION to purchase a sling bag for me
When she was about to make payment, the retail staff asked my girlfriend if she wanted to open and check the bag, naturally she said yes.
So my girlfriend then proceeded to check and she found a yellow paint stain on the bag and pointed it out to the staff. But he did not offer her a new piece, instead, he used his nails to scratch the paint mark out and left a scratch mark on the bag. He did not offer her a new bag again at this point so she pointed out the scratch.
Then my girlfriend requested for a new piece due to the scratch. He rudely took the product from my girlfriend's hand without saying anything and she can tell from his demeanor that he wasn't very happy with her request, for whatever reason. He then unwillingly went into the stock room to take a new piece. She told me she felt so bad for doing even though she shouldn't be. She bought the bag on my behalf and honestly, at that point I wanted to tell her to drop the purchase due to his poor attitude.
Not trying to gain anything out of this but just a headsup to other shoppers and I hope the management will perhaps train the retail staff to be more empathetic and patient.
Ňô vá
5
I bought a pair of shoes, it was worth it, it was a good deal, I loved it.
Ana Pereira
1
Worst customer service at CK that I ever had.
Came inside the shop twice on Saturday. First time, a gentlemen was in the counter. I came inside and started browsing, the did not greet when he saw coming into the shop, nor offered assistance. Second time around there was a lady working at the counter with him. Again none of them greet me nor offered assistance. I came to the counter with a few items to purchase, while I gave the items to the lady the guy handled the phone to her, so during the entire transaction she was on the phone with someone else. She left the counter for a few moments on the phone and I was there waiting to see what was next. I told her excuse me, what is happening? She responded I came to grab the fresh items for you (which I kind of appreciated it) upon her return she packed my items and finalised my purchase still on the phone. I paid for my items and didn’t hear even a thank you. I hope your phone call was worth this review!
Not sure if they are straight up racists or they are too busy to care for customer service.