Bought their product after asking for recommendations on fragrances to my liking. Was not disappointed with their Extrait de Parfum. I apply their product directly on specific clothing (not recommended for whites) for specific occasions. There is a faint smell of the settled scent even after doing my laundry, and I am impressed by this.
Hong Seong
5
I recently had the pleasure of being assisted by Aegis Santos at the Byredo shop in Takashimaya, and I can’t say enough good things about him. Even though the issue wasn’t his fault—our mix-up happened at a different store—Aegis went above and beyond to help us out. He was super nice, incredibly patient, and did everything he could to make sure we felt better about the situation. Honestly, his kindness and support turned a frustrating experience into a reminder of how great customer service can be. Because of Aegis, I’m staying totally loyal to Byredo. Kudos to him for making a real difference!
Uzma AJ
5
Aegis service is top notch.
He made the whole experience so pleasant; he really know how to match scents with personalities.
He explained it so well, I can tell he’s really passionate about perfumes.
Hiamine Maass
5
Honestly I don’t think I’ve ever received such great customer service as I have today. Aegis is a gem! He was so incredibly helpful with some issues we had and he resolved them right away. Caring, knowledgeable and he went above and beyond! Highly recommend!
Juliana
5
3rd visit - bought 50ml perfume and sole staff was very attentive even though there were so many customers.
2nd visit - went back to get the mini set and received another 2 samples. service was excellent. however I noticed the expiry date for the mini set was march 2027. 😅
1st visit -Sales assistant tended to me even though she was busy with other clients. I bought Mojave ghost body wash and managed to get 2 free perfume samples as well.
S MHC
5
Heard so much about this brand, so I decided to visit the store. Very neat and tidy place. Was greeted by Annie. She was very helpful and guided me to choose the frangrance that suited me best. Excellent Service! Amazing Perfume! And a very satisfied customer.
Liza McCoy
5
Would like to thank Joan Tan & Janice for their exceptional services. Had some issues with the Byredo parfum; managed to get it exchange with a new bottle & it’s all thanks to Janice. both did a good job👏 Appreciates. …
ALEXIS S
5
I recently purchased a Byredo fragrance and was blown away by the exceptional service I received from the staff, Annie. From the moment I walked into the store, I was greeted with a warm smile and a friendly welcome. Annie was knowledgeable about the brand and took the time to understand my personal fragrance preferences. She provided thoughtful recommendations and helped me find the perfect scent for me.
Not only was the service top-notch, but also went above and beyond to make sure I had a positive experience. She were attentive, patient, and truly cared about ensuring I was happy with my purchase.
I was so impressed with the service that I received, I would highly recommend this Byredo store to anyone looking for high-quality fragrances and exceptional customer service. Annie was truly embodies the brand's commitment to excellence and I am grateful for her help in making my shopping experience a memorable one. Thank you!
Michelle Foong
5
Specifically went to Byredo flagship to check out their underrated makeup range. I had recently purchased a Remembrance palette from their online store and wanted to try the textures since I haven’t received mine. Kat was patient and knowledgeable in explaining a very new makeup range to me. She also shared some scents with me and I might have found my fave with Young Rose. Even though I didn’t buy anything then, Kat was patient to walk me through the scents and products. An excellent shopping experience!
Ameera Buhari
5
My go to place to buy perfumes! I bought 5 bottles of perfume from both Anna and Kat. They were both so helpful and polite. Very knowledgeable, well-dressed and was patient when I asked questions. It was an absolute pleasure to shop at Byredo Ngee Ann City. Thank you for the wonderful service, you've got yourself a loyal customer. Keep it up! Will see you both soon!