By Invite Only Jewellery - 313Somerset

Gotten a couple items from this business before, the quality of the products are quite ok. I've also been following the owner of this business for awhile. Happened to see she had publicly shamed a customer on her story today for giving feedback. Now, I have no idea what this customer was enquiring, but the way Trixie had replied was so obnoxious, feedback matters should be settled privately. This had really showed me that people with platforms will do whatever they want and abuse it. This is my opinion, I also had the same feedback about a few outlet's staff. Whenever I went, not even a greeting, just look at me and turn away. The timeline on the reply Trixie gave to this customer, was also quite unusual. She replied "Just NOW you made a public comment" when the screenshot shows the comment was made a day. So to Trixie, what you did just shows you don't have a heart for your customers. This business has greatly lost my respect.

I first reached out to 313 on 7th July regarding a simple fix for my chain’s hook. I was told it would take 3–4 weeks; seems pretty excessive for such a straightforward repair. 🙃 I then reached out via WhatsApp to express some concerns and again, was met with the same templated replies. After some back and forth, their last message on 10th July was that they would follow up with me shortly. It has now been over two months, and I have only been met with radio silence. I can recognise that products naturally degrade over time and that simple fixes may be needed. What I cannot understand, however, is the lack of accountability and communication on their part. A repair might take time for sure, but poor customer service leaves a lasting impression—and in this case, not a positive one.

Was my favourite byinviteonly outlet but my last visit was quite disappointing. Last months the sales staff told me to use up my points for a 15% discount. I told her I wanted to keep it for my bday month and she told me there’ll be another 100 points which would allow me 15% discount. So she redeemed my points. Fast forward to my bday month, another staff told me bday points are only given if I verified my account and no way I could get it this year. Very disappointing. She then told me I could get my husband to sign up for 10% off. Later after I paid and left, I realised there’s a referral code which would allow me to receive 150points and get the 15% off. She didn’t inform me of this either. So basically your staff made me use up my points while giving me false hope of using my bday points. At no point did anyone inform me of the verification despite buying from you guys TWICE, from the same store. Additionally verification email can’t be traced unless you SEARCH their email. It’s a very disappointing shopping experience with a user unfriendly rewards system.

I decided to tried this brand because of the good review on Google but I was disappointed in the quality of their earing. I bought this star earing at $47.20!! But only used less than 10 times =( and the star come off. It is a waste of my money. Their round earing is okay but this one such a bad purchased. The earing I bought from thailand for $5 lasted longer than this.