Reviews for By Invite Only Jewellery - 313Somerset
do909l66
5
MK was very patient and waited for me to decide my purchase even after closing hours. Recommended! 😃 …
Xin Hao
4
By Invite Only at 313@Somerset offers a clean, minimalist retail space with a good selection of dainty, modern jewellery pieces. The store layout makes browsing easy, and the collections range from everyday wear to slightly more premium pieces.
Service is generally pleasant — staff are approachable and helpful without being pushy, and they offer decent recommendations based on style preferences. That said, the experience can feel a little inconsistent depending on when you visit, with busier periods leading to slower attention.
Jewellery quality is nice for the price point, with designs that feel elegant and wearable, though some pieces may require more care over time. Overall, it’s a reliable spot if you’re looking for simple, pretty accessories and a fuss-free shopping experience in town.
Hui Li Tay
5
Went down to take a look at the Miffy collection and Sherlyn was very helpful and friendly! I enjoyed my interactions with her and also got a nice look at the Miffy collection thanks to her help :)
Keshia Lim
5
super friendly and patient sales associates.. was struggling to find a gift and one of them patiently guided me and suggested many great options that fit my budget.
came back a week later to ask for an exchange because the product is the same one the recipient already has, and to my surprise they were so cooperative and helpful. pleasant experience here, recommend anyone needing a good piece of jewelry for themselves or as a gift to pop by
Jewel
5
Very pleasant served by Sze Yan who serves from her heart. Knows her products well & give good suggestions.
Beatrice Chew
5
Mei Kuan provided excellent customer service when i visited their branch today. She explained the promotion mechanics to me and assisted me to try on the bracelets. As she saw that i was undecided on which item to get, she even provided her personal opinion and shared the pros of either decision with me.
Her colleague YT assisted me with the check out as Mei Kuan wasn’t around when i went back after making my decision. The check out was fuss free.
Would return to this outlet to make future purchases :)
Ken SG
1
Gotten a couple items from this business before, the quality of the products are quite ok. I've also been following the owner of this business for awhile. Happened to see she had publicly shamed a customer on her story today for giving feedback. Now, I have no idea what this customer was enquiring, but the way Trixie had replied was so obnoxious, feedback matters should be settled privately. This had really showed me that people with platforms will do whatever they want and abuse it. This is my opinion, I also had the same feedback about a few outlet's staff. Whenever I went, not even a greeting, just look at me and turn away. The timeline on the reply Trixie gave to this customer, was also quite unusual. She replied "Just NOW you made a public comment" when the screenshot shows the comment was made a day. So to Trixie, what you did just shows you don't have a heart for your customers. This business has greatly lost my respect.
Suresh Kumar
1
I first reached out to 313 on 7th July regarding a simple fix for my chain’s hook. I was told it would take 3–4 weeks; seems pretty excessive for such a straightforward repair. 🙃
I then reached out via WhatsApp to express some concerns and again, was met with the same templated replies. After some back and forth, their last message on 10th July was that they would follow up with me shortly. It has now been over two months, and I have only been met with radio silence.
I can recognise that products naturally degrade over time and that simple fixes may be needed. What I cannot understand, however, is the lack of accountability and communication on their part. A repair might take time for sure, but poor customer service leaves a lasting impression—and in this case, not a positive one.
S T
1
Was my favourite byinviteonly outlet but my last visit was quite disappointing. Last months the sales staff told me to use up my points for a 15% discount. I told her I wanted to keep it for my bday month and she told me there’ll be another 100 points which would allow me 15% discount. So she redeemed my points.
Fast forward to my bday month, another staff told me bday points are only given if I verified my account and no way I could get it this year. Very disappointing.
She then told me I could get my husband to sign up for 10% off. Later after I paid and left, I realised there’s a referral code which would allow me to receive 150points and get the 15% off. She didn’t inform me of this either.
So basically your staff made me use up my points while giving me false hope of using my bday points. At no point did anyone inform me of the verification despite buying from you guys TWICE, from the same store. Additionally verification email can’t be traced unless you SEARCH their email.
It’s a very disappointing shopping experience with a user unfriendly rewards system.
Evan Khee
5
I had an outstanding experience at By Invite Only on March 21, 2025, thanks to Chun Hwee’s exceptional service. From the moment I walked in, Chun Hwee greeted me with a warm smile and genuine enthusiasm. His deep knowledge and personalized recommendations made my shopping experience both seamless and memorable. Chun Hwee’s attention to detail and professional yet friendly approach ensured I left feeling completely valued. If you’re looking for top-notch service paired with an inviting atmosphere, I highly recommend asking for Chun Hwee. Truly a five-star experience!