BVLGARI SINGAPORE ION ORCHARD

On 2nd may I brought my necklace to Ochard outlet to fix. There’s a staff named Gerry Chow served us. At first, he’s quite ok and friendly. He told us will take around a month to repair the necklace. After a month, there no follow up from him, I texted him about the necklace he said the necklace still in factory. On end of June still no follow up on him. It ended up I’m the one who text again. After that he only tells me that the necklace is ready. Well as a luxury branded, I don't think I kind of services will happens. Is very disappointing. Thank you for the services.

I visited the ION Orchard boutique to pick up a ring (which I have paid a deposit earlier) for my wife on 20.11.2023, around 3.30pm. I approached the entry security guy and informed him that I was looking for Janet. The security guy was unsure so Robin, another SA whom I have not met before, was called upon. Robin approached me in a haughty manner. When he found out that the SA I was looking for was off duty on that day, he did not even bother to offer his assistance even though I have made my intention clear right from the beginning. I was left standing at the entrance. I did not expect to be treated like a VIP, but at least a basic meet and greet. Robin made me felt like I am wasting his time. When I re-emphasized that I was here to collect the ring again, he RELUCTANTLY let me in, told me to wait and mumbled something like “sit down first”, before disappearing from my sight. When Robin reappeared with the ring, box and carrier, he showed me the ring and card. I asked to verify the serial number of the ring with the card. Robin simply told me the Tax Invoice and the card serial number were tallied so no need for me to check again. I told him that I would like to check the serial number on the ring physically but his reply to me was “too small, you can’t see!”. I went ahead and did a quick check on the ring without further assistance from Robin. After which, he quickly placed the ring back in the box and carrier. I could sense that he wanted me to leave the boutique as soon as possible. However, as I was supposed to collect something else from Janet, I told him to call her direct to verify. AGAIN, he showed sign of reluctance and disappeared to make the call. Moments later, he came back with the item. I felt he was practically shoving me to the door. Considering Bvlgari a luxury brand, the ring was not even wrapped! Not even a simple Bvlgari ribbon! I was totally disgusted by Robin’s attitude Everything was chunked to me haphazardly. This was meant to be a gift to my wife, but the experience was a terrible one! My wife & I had great experiences with Janet and Gerry, but this was certainly marred by Robin. I may be just an average customer at Bvlgari, but this is not my first purchase with them. I also had great experiences at the Ngee City (Ynez G) and MBS boutiques (Sally Sia) even though I was only there to browse. They were extremely helpful and friendly throughout my visit. If this is the kind of service I get from Bvlgari, I would rather spend my money elsewhere. The SAs from other luxury brands always made me feel welcome and made sure that my items were nicely wrapped with their own initiatives. I never felt the need to write a bad review, this is certainly my FIRST!