Reviews for Big Mama Takashimaya - Laundry Dry Cleaning Services
Happy Fortuna
1
Avoid This Laundry Service !!!!! Poor Experience with Silk Saree and traditional dress Dry Cleaning
I came across this laundry service with some good reviews, so I thought I'd give them a try for my wedding silk saree and traditional dress. Unfortunately, they returned my saree with significant shrinkage all over, despite my clear note to handle it with care. It's disappointing that they didn't acknowledge their limitations in handling special silk saree and instead ruined it.
The after-sales customer service promised to call me, but I had to chase them for a response. Their reply was unhelpful, asking for a clearer photo or video to verify the shrinkage issue, despite my providing clear images.
I'd strongly advise against using this laundry service. Many others have shared similar experiences of damaged items. Save yourself the trouble and look elsewhere for reliable dry cleaning services. Please avoid this laundry service !!! Cuz they will not take responsible and give any solution when ruin ur things, read other review also below.
Kelly Tan
5
Found Big Mama online and really need to give them a big shout out. Reached out to them to help clean a pair of plimsole and they did a marvellous job.
The communication was constant and always on time. From the beginning they replied and filled me with all the details on the price, timeline for cleaning and collection and delivery.
After settling all the details, the staff who came to collect was responsible and called before coming over to collect the shoes. Told him I was at work and left my shoes at my door. He collected, took pictures, send it to me and called me to let me know. After which they contacted me to make payment for the cleaning and when it will be delivered.
All in all the service was top notch and wonderful. Highly recommended for anybody who need their service!!!
Posted pictures of before and after. They managed to get it mostly cleaned and lighten the rust marks on the side.
Vanda Kwok
5
Thank you so much for bringing my dress to life!
I dug out an old gown for my daughter's graduation dinner. We rushed it to Big Mama at Takashimaya on a Saturday morning. They could do an express 3 day service. I received an sms when it was ready for collection. When we collected it, the dress material was shiny. It looked like new! The dress is 23 years old!
phoebe lim
1
Update (1 Week later):
Despite my previous review and multiple follow-ups, this business has refused to take full responsibility for damaging my new pants. They keep hiding behind their terms and conditions (T&C) to avoid accountability, which is extremely disappointing. While I understand policies exist, it’s clear they should have checked whether my garment could withstand the cleaning process or informed me of the risks. Instead, they’ve offered a small credit and a refund of the cleaning fee, which does nothing to address the damage they caused. Repeated requests to speak with management have been ignored, with only supervisors responding. If they continue to deflect, I will escalate this issue further and share my experience to warn others. I strongly advise against using their services until they can demonstrate real accountability
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I decided to try Big Mama because the reviews were pretty good, so I gave it a shot. Initially, I was very satisfied with the service—booking and delivery were seamless, and everything seemed great until I received my laundry back. Unfortunately, my newly bought shorts were damaged, and all the buttons were terribly scratched. When I brought this up with the cleaners, they refused to offer any compensation, citing their terms and conditions to absolve themselves of responsibility. It's disappointing that despite an otherwise positive experience, their handling of this issue was so dismissive and shows a lack of accountability and attention to detail. I expected better care and customer service.
Kyusik Shim
5
engaged for a move-out cleaning service, and the experience was excellent. The team was kind, professional, and clearly knew exactly what they were doing. They paid attention to every corner and detail, and the entire process was smooth and hassle-free — I didn’t need to give any additional instructions.
Joyce Ng
1
I was really disappointed with the customer service provided by Big Mama for curtains dry wash. They sent an email that "advised" me to pay up by 6 pm the day before ( I found this quite odd as other dry clean shops that I have used do not demand the same) for them to confirm my schedule but failed to show up on the next day. And shockingly they ALSO failed to turn up on the agreed timing on the next scheduled day and came by 4 hours later. My advice for Big Mama : Do not run a business if you do not know how to put your customer's interest first. Serve with a big heart.
Juliän Tanaka
5
My go-to laundrette after every trip!
I'm grateful to the team at Big Mama Takashimaya - Pei Xin, Aunty Seow Yean and their colleagues for always providing professional and warm service. My garment are always in good hands, as they are very reliable and trustworthy.
Thank you for the many years of assistance, and I am looking forward to my next visit!
Alvin Tang
5
Professional, expeditious and competent. I’m very happy with the way my jacket was cleaned. The stubborn stains were totally removed and the fabric looks and feels as good as new after the clean. Highly recommended!
Anjelika
2
Ive been holding myself back to write this bad review to see if the company could take full responsibility to the damaged item but since no full responsibility taken to it then here you go.
Sent 2 items for laundry in its good condition.
When received, one of the items is inreally bad shapes : small tears here and there and the tencel fabric was ruined which i suspect because they didnt follow the wash label printed on the item (washed in hot water, etc).
After weeks of discussion with the customer service, they kept saying they are unsure why its happening which me as customer dont really care as its your internal issue which was causing this. What me as customer cares and appreciates is how are you going to handle, resolve and TAKE FULL RESPONSIBILITY to the damaged item.
#1st issue : They only offer to resew the torn parts of the fabric AND ASK ME TO DROP IT OFF TO THEIR ADDRESS.
Its your internal team creating this whole saga and why cant you just send courier to get and fix it?
So unprofessional to the halfway solution. Its your full responsibility to solve this issue as it was done by your team.
#2nd issue : Then they just ignored the ruined fabric issue (hairball, pilling, fuzzy hair) whatever you called it and apologized for the damaged without able to do anything to it.
I really regret using your laundry service, and wont b back at all. Giving 2 stars as the other item has no issue.
Before i used your service ive inquired about these what if theres issues to my items after laundry which you replied it will be handled properly i just need to raise it to you but its all fake promise and just formality.
To the future customer : Engage their service at your own risk.
hayley lee
5
Best laundry service in town! I engaged them for the first time after reviewing their feedback and i would said that they are really professional. They offer pick up and drop off delivery so i dont need to lug my 20+kg curtains to out to a laundry shop myself. They packed it back nicely, called before they drop off my curtains, while im not at home to collect, i gave them permission to just drop it outside my house. Would definitely share to my friends and engage their service next time when i need.