See what customers are saying about our shops at Orchard Road Malls
4.2 out of 5
28111 reviews
Fang Ying
I bought a Marciano collection at Guess Ngee Ann City and served by Shallie. It was a peak period, and she’s patiently assisted me. She recommended items on my preferences, and thanks to her that I got the dress that suitable on me. It was a very good customer service. I will definitely come back again. Thank you for the excellent customer service Shallie! Regards, Grace
Lollipop Sugar
At Guess @ Ngee Ann City, I encountered what must be a masterclass in how not to treat customers. A female staff member — bob-cut hair, denim blouse — treated customers with such coldness, arrogance, and visible disdain that she seemed genuinely annoyed by the presence of shoppers. Her expression and body language made it clear: customers were a burden, not guests. As someone who has supported Guess over the years, I was surprised by the complete lack of basic courtesy and customer service. I’ll be sure not to inconvenience her again. Message received.
sad ness
organised place to shop at
Michaiah Tan
Mabel is very helpful and gives good advice on clothes sizing 😊 I had a happy shopping! …
yiqii tan
The staff was very helpful and patient in solving my problems!
Stephanie
The staff is very attentive and helpful!
Grace Seah
Great service, clean-simple shop layout and comfortable shopping experience.
M S
Asked for a top in certain size and SA immediately replied OOS without checking. Went to check online it’s available on all sizes. Seems a bit rude.
Createt Tan
The staff rearranged the clothing immediately after customer seen them ( not that they mess up). Is abit rude imo And they never acknowledged nor greet customer unlike iroo next door. Will shop at iroo instead
CM Lee
Beware of buying online from this boutique ! They don’t allow exchange or refund .. not even for store credits for items on special price .
Visit any shop page to leave a review and share your experience with other shoppers.
Browse Shops