Xiao Yin Koh (Sherin Koh)
My friends and I opened a karaoke room on 27th August 2023 with 5 towers of beer. We drank 2 towers and kept the remaining 3 towers. The staff told us during that time that we can come back ANYTIME within 1 month to finish up the remaining 3 towers on ANYDAYS (including fridays, saturdays, sundays, PH and PH eve) as long as we pay the room charge of $98+ only. There is no need to purchase additional alcohol. This is the information we received on 27th August 2023. However, on the early morning of 17th September 2023 at about 2am, when we came back to request to finish up the remaining 3 towers of beer, the staff and manager (Ah Leng) told us that we are required to purchase additional 2 towers of beer, which in total cost $300+. And he insisted that this is the way to go despite us telling him that this wasn't the correct info which we received from the staff on 27th August 2023. So in the end, we paid another $300+ to purchase additional 2 towers of beer just because we want to finish our remaining 3 towers of beer. We are only supposed to pay $98+ for room charges to enjoy our remaining 3 towers of beer, which this info was communicated to us in the first place on 27th August 2023. I am very upset with the staff and management of this place. Will be bringing this matter up to CASE.