38+ Premium Malls - Explore All

Shop Reviews

See what customers are saying about our shops at Orchard Road Malls

4.2 out of 5

28111 reviews

Filter Reviews

Clear

Ter Guo Qian Ter Guo Qian

Went for jadeite authentication. Gary was really professional, knowledgeable, and very friendly for sure! Enjoyed the talks we have about how the industry has changed, will be back for sure.

Yan Shuen Yan Shuen

I came across this shop through an online search and decided to visit to check if my jade had been treated. Mr. Gary, the gemologist, was very patient and knowledgeable, taking the time to explain the differences between natural and treated jade. The experience was pleasant, and the shop is conveniently located at Orchard Tower, just to the left of the entrance escalator on level two. Mr. Gary informed me that the testing would take about an hour and promised to notify me via WhatsApp once the certification was ready for pickup. The testing was quick, and the pricing was reasonable $60 (with cert) compared to other places. I highly recommend this shop! In addition, they have a beautiful selection of jade pendants. I also asked Mr. Gary about using UV light to test jade for treatments, and he explained that it’s not always reliable, as treated jade might not fluoresce, and natural jade can sometimes fluoresce if there’s wax on the surface. Overall, a great experience and highly recommended!

Louise Lee Louise Lee

Went to test jade and got report at very reasonable price. Service was professional and prompt. Report received in an hour.

lim hui zhen eunice lim hui zhen eunice

Gary is very knowledgeable. Learned a lot from him when we went to test our Jadite, and he is very transparent in everything. Will return to buy from him.

Harikrishnan Nagalingam Harikrishnan Nagalingam

Excellent service:) Recently, I purchased jade pendant from Shanghai, and I had minor doubt if this is a natural jadeite. I am certainly glad to find Raffles GemLab in Singapore. Mr. Gary explained well the process and performed the necessary testing. I feel relieved and peace of mind when he confirms to me with scientific evidence certificate that mine as Type A natural jadeite. The shop has good collection of jades and other gems with reasonable price.

Natalie Chua Natalie Chua

Great experience with Gary and his team. I got my jade bangle assessed and I also got to learn a lot more about gemstones and what I want for my engagement ring. Hopefully will come back for the ring 🫶 …

MJ Ong MJ Ong

Went to Raffles GemLab for certification. Gary is highly experienced and gave very clear advice. Service level is fast and transparent. Highly recommended.

Janice Koo Janice Koo

Came to Raffles GemLab to do testing on the jade that I bought from China. Price is very reasonable and Gary is very professional. He is also very willing to share his knowledge with me. Learned a lot from him.

Xevon Lim Xevon Lim

Went to Raffles Gemlab some time ago for Jade testing. I was greeted friendly and professionally by the owner. He shared with me his knowledge on jades and his experiences. He provided me with the report for my jade testing and provided clear explanations on the results. items in his shop is having great sales 30-40% off depending on the products due to retirement sales! very pretty items there and do not need to worry on the quality of the items. appreciate all the help you have given me. Thank you.

Sherman Ng Sherman Ng

Pleasant experience with Gary and his colleague, I had dropped by to get my wife's jade pendant assessed and from the experience, also gained a fair bit of knowledge as a layman to identify jade (jadeite) from both gentlemen.

Share Your Experience

Visit any shop page to leave a review and share your experience with other shoppers.

Browse Shops