KFC at Ngee Ann City brings the world's most famous fried chicken to Basement 1 of Takashimaya Shopping Centre. Located at #B1-03, this outlet serves Kentucky Fried Chicken's signature "finger lickin' good" menu featuring original recipe chicken, crispy fried chicken, and various sides that have made KFC a global fast food phenomenon since 1952.
The Ngee Ann City location offers the complete KFC experience including famous Original Recipe chicken with 11 herbs and spices, Extra Crispy chicken with crunchier coating, and various meal combinations with sides like coleslaw, mashed potatoes with gravy, and whipped potato. The menu also includes local adaptations that cater to Singapore preferences while maintaining core KFC offerings.
What makes KFC enduringly popular is the consistency that comes with standardised preparation methods and recipes. Customers know exactly what to expect whether they're in Singapore, New York, or Tokyo—same crispy texture, same distinctive flavour profile, same satisfying comfort food experience. This reliability makes KFC a safe choice when groups include people with different preferences.
The Takashimaya location provides convenient fast food within the shopping centre, eliminating the need to leave mall premises for quick meals. Operating during mall hours accommodates shopping schedules, while delivery services bring KFC to homes and offices. For shoppers craving familiar comfort food or families with children who prefer recognisable options, KFC provides reliable satisfaction without culinary adventure. The basement location places it near other food court options, giving customers maximum choice in minimum footprint.
Ordered the original rice bowl, all I got was rice, gravy and something masquerading as chicken. When you bite into those things, all you get is the coating, no chicken in it. When I approached the counter, I was informed it is chicken pop and they have no control over it.
It comes in a pack and they merely cooked it.
I was offered a replacement but I declined because it was going to be pointless as it was going to be the same.
I gave 2 stars purely because the person in charged was sensible enough to agree to a refund.
The environment was terrible in there, a crew was sweeping the floor beside me, dragging the metal chairs very loudly.
No regard for people eating in there, I was not expecting fine dining experience but this totally unacceptable.
Crew training on shop floor needs to be addressed.
It was definitely worse than market eating.
mark maran
Over all not the best experience. The biggest and fries am had zero seasoning. There was only one flavor of dipping sauce and the ventilation didn’t seem to be working.
Rayees Ahamed
KFC…. You really need to change. Stale bread, chewy chicken, rubber-like fries. Come on… McDonalds beat you already. Singapore standards are very high… serious change it.. otherwise pls shut the stores.
Mong Nguyen
Service staff was very rude and my wipped potato was missed out and not given to me. Is it because i used a $5 voucher given by KFC.
irso soj
I don’t know whether it is on purpose or not. Every time i visited the restaurant they always do not serve me according to my order. Also it has been 5 times I ordered online they get my order wrong. It is obvious the server do not seems to care at all about customer service. Very bad indeed. I strongly recommend not to eat there or at least check your order before you take them to the table.
Positive Reviews
Freddie A Ambrose
The staff were very efficient even though they looked tired. They still managed to serve the food well and even smiled at me.Really appreaciate your work staff kfc.
Leewin Services
I brought my staff to eat here the service was excellent, fast, and the place was clean! Definitely will bring them here again.
WANJAY DEFAULTER
Sheyna and the rest of the staff treats us with manners and kindness. They greeted us with a smiles and friendly attitude.
Rebecca Pham
Kfc manager welcoming smile and helpful demeanor created a positive dining experience. It's clear they take pride in their work and strive for customer satisfaction. Such dedication is commendable and contributes to a welcoming atmosphere. This level of service truly enhances the overall dining experience.
Ashley Liew
Rarely have fast food, but on the occasion I did tonight this KFC experience was quite decent. The service by all the staff was great, including by the trainee who was friendly throughout. The chicken was done to good standards as expected. The drink switch to Milo was at a reasonable top up. Thank you 🙏🏻 The inside was a bit smoky though.
