The Patek Philippe Customer Service Centre at Wheelock Place represents the pinnacle of luxury watch servicing in Singapore, operated by Geneva Master Time Marketing as the brand regional subsidiary. Located on the 16th floor in a 380 square metre facility, this dedicated service centre meets the exacting standards of the Patek Philippe Seal, ensuring that every timepiece receives care commensurate with its value and heritage.
The facility handles the bulk of Patek Philippe servicing needs in the region, offering everything from routine maintenance and cleaning to complete restoration of complicated timepieces. The importance of using official service centres for Patek Philippe watches cannot be overstated - these intricate mechanical masterpieces require specialised expertise, genuine parts, and precision equipment that only authorised centres can provide. The Wheelock Place location serves as a regional hub for collectors and enthusiasts who trust their valuable timepieces only to official channels.
What makes this service centre particularly significant is its role in maintaining the value and integrity of Patek Philippe watches in Singapore and the broader region. The centre strategic location on Orchard Road provides convenient access for clients, while the elevated position creates an appropriate sense of exclusivity befitting the brand status. For Patek Philippe owners in Singapore, this official service centre represents the only authorised destination for maintaining their investments according to the manufacturer exacting standards.
6801 2100
Orchard Road
Operating Hours
Closed
Opens Tuesday at 10 am
Monday
Closed
Tuesday
10 am–5 pm
Wednesday
Closed
Friday
Closed
Saturday
(Today)
Closed
Sunday
Closed
Menu information is not available at this time.
Photo Gallery
Elegant interior with a floral centerpiece on a round table.
Watchmakers meticulously working on intricate timepieces in a bright, modern workshop.
A cup of coffee and a bottle of water on a glass table with a lamp.
Luxurious waiting area with cream sofas, wooden tables, and a Patek Philippe reception desk.
A Patek Philippe world clock and floral arrangement in a luxurious setting.
Interior of a luxury lounge area with comfortable seating and decorative shelves.
A close-up shot of a luxurious Patek Philippe rose gold watch with a detailed dial.
Interior of a Patek Philippe customer service center with seating and workshop views.
A hand wearing a Patek Philippe watch rests on a black box with brand messaging.
A close-up of a Patek Philippe watch with a rose gold case and a green alligator strap.
Patek Philippe Geneve display with three illuminated watch showcases.
Interior of a Patek Philippe customer service center with seating and display shelves.
Interior of a Patek Philippe customer service center with a large clock and seating area.
Watchmakers working at precision workstations in a Patek Philippe service center.
A watchmaker's workbench with tools and a watch component.
A cup of coffee sits on a table in a luxurious lounge area with Patek Philippe branding.
Luxurious waiting area with plush sofas, festive Christmas tree, and city views.
A large floral arrangement with blue delphiniums and roses in front of a Patek Philippe sign.
Patek Philippe Geneve logo above display cases showcasing luxury watches.
A decorative floral arrangement with white flowers and greenery in a glass vase.
Two luxury watches, one Patek Philippe and one Audemars Piguet, displayed with barware.
A Patek Philippe watch on a wrist with a city skyline at sunset in the background.
Elegant interior of Patek Philippe Singapore Customer Service Centre with floral arrangements and seating.
A Patek Philippe branded clock hangs above a display cabinet with flowers and brochures.
Interior of a Patek Philippe customer service center with watches displayed and city views.
A close-up of a Patek Philippe watch with an orange strap and a diamond bracelet.
Interior view of Patek Philippe Customer Service Centre with watchmaking stations visible.
Truly class and the pinnacle in terms of customer service standards and an exceptional tech team.
I really appreciate the help rendered to my watch, though a minor issue, the watch techincians went out of their way to help resolve it in the most efficient way. 🙏🏻
Amazing client consultant team, felt most welcomed, at ease and superb follow ups. 💯
Melvin Carlsson
What a delightful experience, thank you Rachel &team for such excellent advice re my strap.
The PP SG Center strengthened my relationship to the brand.
Gaurav Chopra
Met Sharon today. @ wheelok place service centre. I have not seen a more professional person than her. Amazing and impeccable service by Sharon.
Yoga Raj
Sharon did a fastest service for me. Appreciate and have never done a watch service this fast in my life. Thank you.
Ngai Bok Ong
Sharon and team from PPSC was professional, friendly, and very helpful throughout the entire process. She made the experience smooth and reassuring — truly great service!