Reviews for Patek Philippe Singapore Customer Service Centre Geneva Master Time Marketing SG Pte. Ltd.
Sean
5
Truly class and the pinnacle in terms of customer service standards and an exceptional tech team.
I really appreciate the help rendered to my watch, though a minor issue, the watch techincians went out of their way to help resolve it in the most efficient way. 🙏🏻
Amazing client consultant team, felt most welcomed, at ease and superb follow ups. 💯
Melvin Carlsson
5
What a delightful experience, thank you Rachel &team for such excellent advice re my strap.
The PP SG Center strengthened my relationship to the brand.
Gaurav Chopra
5
Met Sharon today. @ wheelok place service centre. I have not seen a more professional person than her. Amazing and impeccable service by Sharon.
Yoga Raj
5
Sharon did a fastest service for me. Appreciate and have never done a watch service this fast in my life. Thank you.
Ngai Bok Ong
5
Sharon and team from PPSC was professional, friendly, and very helpful throughout the entire process. She made the experience smooth and reassuring — truly great service!
Eric N
5
Went down for a strap change. Rachel and Sharon were both very friendly and welcoming. Great experience. Special thanks to rachel for being so patience adjusting the length.
Angel Huang
5
Impeccable service and attention in customer handling. Very friendly and great attention to detail, even sent us out upon leaving. Very good impression as the appointment booking is very easy and seamless.
Neville De Nazareth
5
Sharon was exceedingly helpful. It was my first visit and I didn't know what to expect. She offered sound advice and welcomed me with warm hospitality. Look forward to visiting the centre again, as much as I hope I don't need to ;).
Healthy Life
5
From the moment I stepped into the Patek Philippe Service Center, I was met with exceptional service, especially from Ms. Claris Tan. Despite arriving without an appointment, I was promptly attended to with care and professionalism.
Ms. Claris’s attention to detail was remarkable. She took the time to thoroughly explain the entire service process for my watch, ensuring that all my questions were answered. She even guided me into a private room where she went over every aspect of the service, including a clear breakdown of the costs, setting clear expectations for the work to be done and the collection timeline.
The hospitality added an extra touch – I was offered a refreshing coffee, and the whole experience felt personalized and genuine. This level of customer care is truly rare, and it left a lasting impression on me.
I will certainly be returning for all my future Patek Philippe servicing needs.
Vincent Tan
5
Great experience to replace my regulator allligator Strap. Clarise"s patience & exceptional hospitally really helps to make a huge diffenence in my choice & a very happy outcome. Somehow she sense is my 1st Patek collection & pleasantly offer to schedule an appt specially to engage Patek tech team in a comfy rm to patiently guide & provide me a complete knowledge on how to adjust & maintain my 1st Patek. To Carise & PP team, thank you for the enjoyable experience.