Patronised Ya Kun at CK Tang on 1 Dec 2021 around 3pm. I walked up to the coffee counter to request for a fork. Your 2 staff – the coffee making uncle and the cashier girl (see photos) were chatting amongst themselves. They are fully aware that a customer is standing in front of them who needed something (eye contacts were made) and yet they totally ignore my request and continue chatting as if I was transparent. After waiting for some time for them to finish chatting, no initiative was made to check with a customer standing right in front of them who asked for a fork which they can just pass over in few seconds so that I can go off. I requested again as I suspected they could not hear me for the first time and I needed to catch their attention so they can stop chitchatting and attend to me. Fork was then passed to me.
After which, I informed your male staff that there was a cockroach below the table besides me and showed him the photo. I requested for him to clear away the cockroach. Instead of apologising for the cockroach, your male staff started to get defensive and shouted at me that cockroaches came from outside Ya Kun premises and it is not due to Ya Kun.
It doesnt matter cockroaches came from outside or inside Ya Ku due to bad hygiene and I merely ask your staff to clear the cockroach. Does Ya Kun expect customers to drink their coffee with a cockroach beside? Will it take very long or a great hassle to clear away the cockroach? And most importantly, why is your staff raising his voice at customers? No customers would want to walk to a coffee place and get shouted at for nothing. Totally zero customer service and shouting away at customers. If your customers require something, a spoon, more milk etc, just accede to the request which take few seconds.
And the cockroach, you do not just tell your customers that the cockroach came from outside instead you should check your whole premises to ensure it is clean and not infested with cockroaches. What is your point to tell your customers it is not from your premises? Who would totally believe anyway? After I insisted that the cockroach should be cleared away, your staff then went to get his broom.
Such an experience at Ya Kun CK Tang.
C.W.
3
Toasted bread not as crispy. The uncle at the coffee making talks too loud and is very disturbing. The food is soso, other branch is much better.
Jas
3
First time encountering such behaviour at any yakun branches. The male staff preparing the eggs was inconsiderate and not professional. He almost cracked my egg into a plate that was visibly dirty, with an egg shell. I had to stop him and request for that to be removed. He was also not skilled at cracking eggs as there were egg shells in my plate of half boiled eggs. Giving 3 stars as the food is actually not bad.
Gracy Baek
2
got kicked out of the cafe bc we were sitting in a four-people seat
super busy not a great place to start your day
Dick Chan
2
Missed my food order and would not give me my items when I asked for it. My queue number was 82x and they were already calling out similar orders more than 10 numbers ahead.
Finally relented and gave me what I paid for after I asked for a refund.
Tang Bridgette
3
Milo less sugar still comes up sweet. No idea how they measure and place in a cup as our government is emphasizing less sweet for beverages. Even the Kaya taste sweet after asking to spread less. Only the eggs are healthy.
Kareen Frances Chua
5
I'm a regular customer to this outlet in the morning. The drinks here are always very on point. Not sure about the afternoon/ evening staff, but the aunty taking orders in the morning is very pleasant!
I saw the bad reviews here; but to be fair - this outlet is mostly packed with tourists who are not too sure about what to order/ how to order and the queue keeps building. Unfortunately, it's super packed. Hence I can understand if the staff gets impatient, it's so stressful!
Lin Ong Linn
5
A good place for a kopi and kaya toast if you don’t mind the slightly small shop seating.
Quite a good coffee aroma and the Kaya toast is quite tasty. Prices are acceptable for Orchard Road.
Renee Lee
1
Worst Yakun experience. Don't believe its stated operating hours on Google Maps or the one pasted on their counter. The staff had very poor attitude.
At 8:15pm, I was told the store is no longer serving food by the counter and food preparation staff.
At 8:30pm, one of the female staff came by and chased all customers (some still had their dine-in coffee cups half full). She stood there and repeated thrice that we had to leave NOW.
Extremely disappointed in the rude demeanor of their whole staff. The operating hours are supposed to be till 9:30pm and last order was supposed to be 9pm on a Friday evening.
L SY
3
Great drinks we ordered iced Milo Siew Dai and kopi Siew Dai. However the toast was cold and soggy, which was disappointing.