Glasses that lasts, great lightweight designs.
Got my pair of glasses (Brody) in 2017, was comfy and just the right fit. Frame gave way when my kid sat on it this year but I was still able to reuse the lens as the frame was still available! Tapping on the 1-1 promo, I made another pair (pepper), super lightweight and flattering, tho the optometrist made a mistake with the astig power, they were quick to rectify it.
G Z
5
Stumbled upon this gem in my search for a lens cleaning cloth as my glasses had become smeared from trying on multiple clothes and i had forgotten to bring one out with me. They happened to be running an attractive 1-for-1 promo on frames and lenses at the moment. The founder, Jerial and his sister, Jacintha, provided superb service and helped me find the perfect pair of titanium frames that are so lightweight, I can barely feel the glasses on my nose. Jerial also shared that his shop had been around for 7 years (a sister outlet, K+, just opened last year at centrepoint) and he had started this place with a vision to provide affordable and trendy eyewear.
My glasses were ready for collection after 2 days (such fast turnaround! 😍), and I brought my dad back to avail of the 2nd pair in the 1-for-1 promo. He required progressive lenses and hence made a small top up for the lenses (mine were for myopia only). He was very pleased with it as well. 👍🏻
Leo Shen
1
Absolute worst pair of glasses I’ve ever gotten. The lenses popped off after two months and consistently pop off after, leading to me constantly needing to search blindly for where they’ve fallen and needing to snap them in place, which isn’t easy. Went back to the store and they refused to do anything.
To be clear, I got these glasses some years ago and got a replacement almost immediately instead of fighting because I was young and stupid, but I’ve recently had to use them again as a back-up after losing my default pair and it just pisses me off so much because of how many times I’ve had to fumble with the lenses in the short time I’ve been re-wearing them. Truly unacceptable issue and unacceptable response from the store given how expensive these were.
Edit: LOL the response below is a total lie, 0 reply. Was hoping they could at least make my pair more functional
tan
5
I came by today and was helped by Jen to help me fix my specs since there were some issues with it. She was very helpful especially since Im very particular about the way my specs are worn. I’ve bought from them twice before, and visited multiple times, but this is the first time I’ve written a review for them, I believe
Fairoz Shariff
5
My second purchase at visual mass. Great customer service as always. Always loved their collections as it’s very unique and sleek and can’t get from other mainstream specs shops. Affordable too with their one for one promo. Highly recommended
KK Lee
4
This small optical shop tucked away in the basement of Orchard Gateway was a rare find. Although they had a small range of spectacles from Korea, prices were affordable and the staff were friendly and helpful. We managed to purchase two prescription glasses for SGD55 during a clearance sale.
CJ Dayrit
5
bought a few specs here already and they all look good. optometrists also are quite experienced even the younger ones! happy for the service.
Jie Han
5
I visited VisualMass and had an outstanding experience that exceeded all expectations. The quality of their spectacles is truly top-notch, and I couldn't be happier with my purchase.
What impressed me the most was the exceptional level of responsiveness and friendliness displayed by the staff. From the moment I stepped into the store, they went above and beyond to assist me in finding the perfect pair of spectacles that suited my style and needs.
The staff members were extremely knowledgeable about their products and guided me through the entire process with great patience and expertise. They listened attentively to my preferences and provided valuable recommendations, making the selection process effortless and enjoyable.
Not only were they attentive, but their friendly demeanor created a warm and welcoming atmosphere. It felt like I was among friends who genuinely cared about my satisfaction. They took the time to address all my questions and concerns, ensuring that I left the store completely satisfied with my purchase.
I highly recommend VisualMass to anyone in search of premium quality spectacles and exceptional customer service. Their staff's responsiveness and friendliness truly set them apart from other establishments. I will definitely be returning for all my future eyewear needs!
Overall Rating: ⭐⭐⭐⭐⭐
:D:D:D
Kasey Tan
5
Went back to Visual Mass to have my spectacle frame serviced.
The experience was like the 1st time - Assuring, pleasant n nice!
My go-to Optical Shop. Highly recommended.
Keep up the good work, Jerald!
Shawn C
5
Been going back to this shop ever since 2017 where they were held at Artbox, only flaw I had with them would be the micro cloth they provide now isn't as effective as it was. Been using the same micro cloth given to me previously that includes a micro screw to tighten the frame as well. Other than that, customer service is still awesome :)