Reviews for Van Cleef Arpels Singapore - Takashimaya Shopping Centre, Ngee Ann City
Bobby Chan
5
Beautiful setup with friendly staff. We like to express our thanks to Regina, who is more of a friend to us. She is helpful but never pushy. Always with a ready smile and patient with our queries. Thank you ❤️
aesem
5
We went to Takashimaya VCA and assisted by a nice lady staff “Hamidah Kasim” she is very friendly and approachable. It was a pleasant visit. Thank you so much for warm welcome! You need this kind of staff. Have a great day ahead!
A M
1
I took my 2 20 motif necklaces and 5 motif bracelet (worth ~73,000 SGD) to be cleaned at 9pm this evening, and was met with 0 customer service and a rude attitude by the Chinese lady staff serving me. Was not offered a seat, let alone some water or a coffee. I asked her to provide me with a pouch for the items as I did not want to wear them immediately after, to which she replied ‘we don’t provide pouches’. I know this not to be true, having frequented other VCA boutiques in Singapore (MBS, ION), where I am ALWAYS offered a pouch to store the jewelry upon collection. As a luxury boutique, I expect a luxury experience even if I am not buying a new piece at that particular time.
Javier Koh
5
Entered at 8.45pm on a weekday to try our luck in getting a necklace. To our surprise, there were new stocks for selection. Even though it was near to closing, Nurain and her team handled our purchase professionally and without making us feel like they are rushing to close the shop.
She carefully showed us the pieces and offered her experience view on which color is suitable. Really appreciate her assistance for the quick 15mins experience. Thank you!
Andrew Barbera
5
I was in Singapore with my husband for a quick 1-day visit and we decided to walk through the Takashimaya shopping center during our afternoon explorations. I’ve been wanting to look at the vintage Alhambra bracelet in onyx, so when we passed by the boutique there and found out we didn’t need an appointment to come in (unlike our home store) I was very excited although nervous. Our SA Hamidah greeted us and immediately put me at ease. She was very, patient, informative, and so helpful. She brought out the onyx bracelet I asked about, but I wasn’t in love with the yellow gold. She then showed me the white gold guilloche bracelet and I fell in love with it. I hadn’t walked in expecting to do more than try on for size, and she let me take my time to think it over before I finally decided to purchase it. I’ve worn it almost every day since. Great SA, great shopping experience.
J Z
1
Horrible experience by the sales named Desmond. No service No smile. Don't even bother to wrap my case into a proper box. Never wore glove when handling my ring. U can check cctv. 21jul24 720pm. Brushed us off like a begger. Just because you're covering for another sa. That doesn't mean u can be so rude.
Erica Lee
5
I always have wonderful experience at Van Cleef & Arpels Takashimaya thanks to Eliz. She is so accommodating, attentive, and genuinely kind. I first met her when she helped adjust my bracelet, and since then I’ve only gone back to her for all my visits. Eliz makes every experience special, and I truly recommend her if you’re visiting the boutique.
XH -
5
I had and still having great experiences over here! Regina was really attentive and especially patient in helping us finding the right bracelet. She explained each items so carefully and allowed me to try on the different items. She was so helpful even till now after the collection :) very approachable too. As it was my first purchase, I felt that I could place all my trust in her! I will recommend looking for her if you are looking for any item from VCA. Thank you Regina!
Jacelyn Goh
5
I wanted to start my collection with VCA and would like to find myself a SA that I will feel comfortable with.
Went to Ngee Ann City and Ion to browse before deciding.
I met Lizzy on my first visit to Ngee Ann City outlet in October. She was very warm and genuine when I enquire about the products of VCA, particularly the pendent from the Christmas series.
On my 2nd visit, she let me try on the different types of materials and stones that is available in store. Even though I left the shop without getting anything as I couldn’t make up my mind yet, she was very patient and not pushy and tells me it is fine.
I made my purchase on my next visit after some considerations.
Lizzy had shown excellent customer service towards my enquiries and made my experience at VCA a very pleasant, comfortable and happy one! She has truly left me a very good impression of not just her excellent work attitude but also of the brand Van Cleef & Arpels. Keep up the good work, Lizzy!