Location: Level 2, Unit Number #02-09
The elegant storefront of Van Cleef & Arpels at ION Orchard, showcasing exquisite jewelry displays.
A bottle of Evian water and a dish of chocolates are on a table with framed fashion portraits on the wall.
A stunning Van Cleef & Arpels necklace with pink and red gemstones and diamond accents.
Luxurious jewelry store interior with display cases, seating area, and ornate chandelier.
Interior view of a luxury jewelry store with display cases showcasing exquisite pieces.
A tray of assorted small desserts and appetizers is presented in a luxurious setting.
A hand wearing a Van Cleef & Arpels Alhambra bracelet with malachite clover motifs.
A close-up view of Van Cleef & Arpels necklaces displayed in a jewelry store window.
Close-up of Van Cleef & Arpels Alhambra jewelry, featuring earrings and bracelets with clover motifs.
A charming panda-themed brooch displayed on a velvet stand in a luxury jewelry store.
Four framed portraits of models showcasing jewelry against floral backdrops.
A hand holds a Van Cleef & Arpels gift box tied with a branded ribbon.
A display of Van Cleef & Arpels jewelry, including earrings, bracelets, and rings.
A white shopping bag with the Van Cleef & Arpels logo on an escalator.
The elegant facade of Van Cleef & Arpels at ION Orchard, showcasing exquisite jewelry displays.
A display of Van Cleef & Arpels Alhambra necklaces with malachite and gold.
A close-up of a Van Cleef & Arpels Alhambra butterfly necklace in a jewelry box.
A diamond flower necklace displayed in a jewelry store window.
A close-up of a Van Cleef & Arpels watch with a red dial and diamond-encrusted bezel.
A display cabinet with jewelry and flowers, next to a console table with artwork.
A display case showcasing Van Cleef & Arpels necklaces and a squirrel-themed brooch.
Van Cleef & Arpels storefront at ION Orchard, featuring jewelry displays and the brand's signature.
A tray of twelve small, individually portioned gourmet appetizers or desserts in white bowls.
A delicate Van Cleef & Arpels bracelet with clover motifs and gemstones.
A white gift box with a green ribbon from Van Cleef & Arpels.
A cup of coffee, a small gift box, and a bottle of Evian water on a dark surface.
The Van Cleef & Arpels store sign above a display featuring jewelry and natural elements.
A glass of champagne next to a Van Cleef & Arpels jewelry box with earrings.
A person wearing a red t-shirt with a Van Cleef & Arpels necklace and heart patches.
A display of charming animal-themed brooches on stands in a shop window.
Based on 15 reviews
Out of 2294 shops
Not enough ratings
Joey Chee
Went into the store today to do cleaning for my necklace and earrings. Greeted the SA with a hi but no greetings back. All she said was “if you want to do cleaning, avoid weekends”. Didnt expect such a service from VCA. Have always been to the MBS branch and they were nothing but lovely. Please do something about your staff at Ion orchard. Middle age chinese lady with bangs
Camelia Quek
I step into VCA store and the first thing that the SA asked me is whether I am here to do pick up. I said no. I never walk into a store where the first statement is that. I dont feel welcome in the store. The SA is nice to show me some of their classic pieces but there are no customer service. I said “can I have a look at the necklace with bigger motifs”. She said “the bigger motifs are the same size as the bracelet. You can just put the bracelet on your neck and see if the size suit.” I step out of the shop because I dont want to buy from such service.
Ash Lau
I recently had the pleasure of being assisted by Leon at Van Cleef, and the experience was nothing short of exceptional. From the moment I stepped into the boutique, Leon welcomed me with warmth and professionalism, instantly putting me at ease. What stood out most was his honesty — he never once tried to push a sale, but instead took the time to genuinely understand what I was looking for. Leon’s deep knowledge of Van Cleef’s collections and his passion for fine jewelry shone through in every conversation. He explained the history, craftsmanship, and unique qualities of each piece with such care and precision, making the experience both educational and enjoyable. His attentiveness was remarkable — I never felt rushed, and he patiently answered every question, offering thoughtful recommendations that felt tailored to my preferences. What truly impressed me was how Leon went above and beyond to ensure my experience was special. He made me feel like a valued guest rather than just another customer. It’s rare to encounter someone so dedicated, genuine, and trustworthy in this industry, and Leon’s sincerity has left a lasting impression on me. If you are visiting Van Cleef and want an experience that is not only luxurious but also personal and heartfelt, I cannot recommend Leon enough. He turned what could have been a simple purchase into a truly memorable moment that I will always treasure.
Kevin Ng
I had a wonderful experience at the VCA outlet in Ion Orchard. SA Alicia attended to me and provided exceptional service. She was warm, knowledgeable, and attentive, making my visit truly enjoyable. In an era where luxury shopping experiences can often feel transactional, her professionalism and genuine care were refreshing. Loved the Chocolate! I'd highly recommend shopping at this boutique!
Joycelyn Wong
Just visited the beautiful new store at Ion, and maybe a perfect time to give a shout out to the team. I love VCA jewelry and their beautiful and exquisite craftmanship more than speaks for themselves. The team here however does elevate shopping experience so much more. The store manager Preston is always so welcoming and I notice how he does not mind getting his hands a bit dirty to help out and I see he is always mindful of how to help his team members reach their full potential. My initial SA, Christine with her sweet demeanor and immense knowledge, has helped me to appreciate the pieces even more by educating me with the colorful history and depth of the savoir faire of the Maison. While I was sad to see her go, I am happy that she is still part of VCA and am proud to see her grow in her role in client relations curating many enjoyable events that I have attended. Anthea, my current SA is such a joy with her attention to detail. She knows me so well, and is able to anticipate what I need and every visit to the store is an event I look forward to. She often surprise me with pieces that I didn't even know I wanted before, but loved so much after seeing them. I even miss her as a friend when I don't visit the store. VCA must be doing something right to attract and keep such lovely staff. and I highly recommend making trip to their new location for a joyful experience.
Serena Fernando
Went to the VCA ION Orchard boutique this week as my SA Yen told me she had some Lunar New Year Hong Bao to give me. I also wanted to have a look at some of the jewellery. When I got to the boutique, Halim the Security Manager greeted me with a smile as he recognised me from previous purchases. He ensured someone attended to me and I was offered some coffee and dark chocolate while waiting. Yen was out for a quick break but her colleague Ada very kindly attended to me. She was informative and very friendly. Yen returned after her short break and we spoke about some of the pieces I had been eyeing for a while. She gave me some advice about which pieces would suit my more active lifestyle. The all gold pieces are more hardy and the gemstones would have to be removed before shower and swim. Yen then returned from her break to hand me the Red Packets and she wished me a Happy Lunar New Year! It’s always such a pleasant experience visiting the ION boutique. Highly recommend going to the ION boutique for a warm reception and pleasant experience.
Jonathan Chan
Dropped by just to collect certification for a jewelry bought but had to wait a little before entering. Sales associate was professional and friendly, even offered refreshments and apologized for waiting. Great service overall. Feels more welcoming compared to the Cartier and Tiff & Co. stores at Ion.
