Extremely disappointed with both the product and the service. I received two cans of TWG Tea Gummies that were partially melted, even though they were sealed and stored in a cool, dry place. The expiry date is still months away, yet the condition was clearly unacceptable for a premium product.
When I raised the issue with the merchant and provided photo evidence, they simply blamed it on humidity and insisted there was nothing they could do. No apology, no accountability — just a complete dismissal of responsibility.
For a brand that markets itself as high-end, this experience was anything but. Poor quality control and even poorer customer service. I won’t be purchasing again and would advise others to think twice.
Harue Anzai
5
I went to TWG Tea at ION Orchard just to visit the store, and was warmly welcomed by Zeus. Later, Chloe and Linda provided such kind and attentive service that my visit turned into something truly special. I not only bought tea but also enjoyed a wonderful afternoon tea. Exceptional staff, experience and hospitality!
Hiang Ar
3
Ordered the Parisian set and tea ice cream. The high tea was all beautifully presented. The selection of teas is impressive. The vanilla orange cake was a refreshing and delightful treat. The orange taste was subtle and not overpowering. The salmon rillettes mini sandwich and truffle croque were really really tasty. They have a booklet to describe the taste of the tea. Each teapot can pour about 4cups of tea.
One thing I don’t understand is that why they require at least one member of the group to stand in line, even after they've already taken the name and party size. I would expect a higher level of service, like a phone call. It’s frustrating because it seems to contradict the premium, seamless experience that one would typically associate with high-end places like a luxury tea room.
It Starts at Home - Sonali Kapoor
5
It is my favourite place to go,whenever I have my friends family...girls visiting. Love going to twg. The tea,the food the ambience make such a beautiful setting for catching up. I have been to the place 20times now and ove their teas...even though I am not a tea coffee person. But i still enjoy it. Love the high tea and the delicious appetisers on the menu. The desserts,scones eclairs are all just so yummy.
Cant wait to go back again.
Max Kay
4
Located inside shopping center or mall. It's a British tea house with many varieties of international teas and flavors. Nice decors with luxury looking settings. It's expensive!
Indoor seatings. Service is OK, accept cards or touches payments.
Tight and steps settings with no accessible