I would like to leave a good review for my SA Carmen. She was very warm from the get go and let me try whatever l wanted, even though l was initially only there to get a (relatively low priced) ring. She even let me try multiples of their 2.5 carat solitaire just for fun! It’s experiences like these that make luxury shopping enjoyable and fun. Otherwise there is no point buying in sg when prices are cheaper overseas
La Madame NomNom
4
Great service by Lydia! She’s helpful in recommending the rings etc. In and out fast. I went back to change size within an hour with Ms Boo and that was pretty fast too! Recommend this boutique!
Faza
5
Had a very wonderful time visiting. Angeline really helped choosing the right one for me. She was very kind and helpful throughout the whole process,not to mention friendly too. Really recommend coming to this outlet if you need to buy something special for you loved ones!
GTS
1
Super judgmental salesperson. We were served by a plus-size older woman who schooled me and my friends on the different types of diamonds and jewellery. Demanded our details despite us declining. She gave us a very judgmental look. I thought salespeople were supposed to serve the customers.
If you are so well-off, why are you working in the sales industry? Avoid at all cost
L Chan
5
Saw this sliver piggy bank in their New York store many many years ago. Very limited edition & only available at The Landmark. Had difficulty trying to describe the item to the frontline salesperson as it’s not listed in their catalog. However, sales professional Lily Chen managed to track it down & shipped it here. Kudos to her for going the extra mile.
Agnes
1
Purchased a gift on their online platform. Went down to ION Orchard for self-collection. Checked the gift and I assumed the staff would have tie the ribbon back (like how it came when item reached the store). Went to shop about and at some point in time, only to realized that the box was not tied with the ribbon. Instead, ribbon was stuffed to the side of the paper bag with the rest of the cards and my purchase.
Would expect better service quality of this brand.
Fred W
5
When we entered we got greeted by the lovely employees. When we were looking around they help suggest us other items that we might like. They also offered us water. Overall great experience.
Melody Lee
5
Had a great experience at the ION Orchard branch, thanks to Cheng Cheng — hence the 5 stars. Even though I only came for a cleaning service (which likely earns little commission), she treated us with professionalism, warmth, and VIP-level service. Her experience and dedication truly stood out. I sincerely hope her standard becomes the benchmark for the rest of the team.
That said, service quality really depends on the staff, and I also had my fair share of bad experience at their other branches.
Before ION, I visited the MBS branch, where a male staff member explained — in a rather patronizing tone — that the cleaning service is now chargeable, and implied I probably couldn’t afford it, without even checking what kind of jewelry I had brought. It definitely left a bad impression.
A few years back at their Takashimaya branch, an older staff member assisted me with a free cleaning, then asked for my contact details to “double-check” my account — which came across as questioning whether I truly owned the jewelry. That had never happened before and felt quite offensive.
Overall, the service experience clearly varies depending on the staff and their level of professionalism. My recent visit with Cheng Cheng, however, was exemplary and truly worthy of commendation.
Brendon Phua
5
Our experience at Tiffany & Co. Singapore was nothing short of exceptional, and we have Rachel and the wonderful team to thank for it. They truly embody the level of service and care one expects from such a prestigious brand.
From the moment we arrived, we were greeted with warmth and professionalism. My fiancée was looking for a few special pieces, and Rachel was an absolute delight to work with. She was incredibly patient and knowledgeable, guiding her through the collection with great expertise. Rachel’s attentiveness made the selection process a relaxed and joyful one, not at all rushed. She made my fiancée feel like the most important person in the room.
During the purchase, Rachel and her team's thoughtful gestures truly elevated the experience. As we waited for the jewelry to be wrapped, they presented us with delicious chocolates. It was a small detail, but it was so appreciated and made the moment even more special. The care taken with the packaging was also flawless; the items were perfectly and meticulously wrapped, reflecting the high standards of the Tiffany brand.
This was a truly memorable and delightful visit. The level of personalized service we received from Rachel and the entire team at Tiffany & Co. Singapore is commendable. They didn't just sell us a beautiful piece of jewelry; they provided a luxurious and celebratory experience that we won't forget. We will definitely be back for future purchases and will be recommending them to all our friends and family 😊
Yoonji Jenny Lee
5
I recently visited the store for a ring resizing and polishing service, and while there were some challenges with the resizing process being done incorrectly twice and the polishing not meeting my expectations, I want to take a moment to highlight the outstanding service I received from Victoria.
She quickly recognized how the situation affected me and handled everything with such professionalism, empathy, and grace that it truly turned my experience around. Her ability to understand my concerns and make me feel valued as a customer was exceptional.
Despite the initial issues, her attentiveness and commitment to ensuring my satisfaction left a lasting impression, and I deeply appreciate her effort. I believe such dedication deserves recognition, and I hope Tiffany & Co. values her as much as I do.