Jacqie Tan
The masseuse kept using her nails to clean/massage my scalp throughout, and at one point the scratching was so painful that i had to tell her that it hurts. She used less force for a short while then continued scratching my entire head repeatedly with full strength, and this was especially during the last 10 minutes of the 50-minute ritual. A key rule in scalp care is to NOT use nails or anything too abrasive to clean your scalp. She also used a lot of force when drying my hair with a towel, she was yanking on my roots and it was so painful. My scalp was already sensitive from her scratching, so the pulling felt a lot more painful than one might think. She then used the towel to rub my hair together to dry it. Most people with long hair or any knowledge on haircare would know not to rub your hair with a towel because it causes friction and split ends. My hair is still tangled now because they also don't comb your hair prior to blowdrying. I know they don't do hair styling but isn't it basic to comb before drying? I also mentioned that my hair is curly but they just blow dried straight which caused my hair to look very limp and messy, so i will have to redo everything on my own after leaving. And I suppose they don't ensure consistency in their staff training because my friend enjoyed her experience with another masseuse, and they also helped her blow dry her curly hair properly. Hope there will be reinforced training for both hair washing and hair drying techniques. My scalp still feels sensitive from all the hard scratching by the masseuse. Really hope they will improve their technique.
