trash in the room wasn’t even cleared.
they didn’t let us sing for 2hrs even though it wasn’t fully booked.
insisted that we can only sing for 1 or 3hrs.
asked if we could extend if there is no one, lady at the cashier said: there will be more customers later.
Cassy
1
I am a frequent patron of Teo Heng, and this is the first time I’ve encountered such poor service. The staff member I interacted with was unfriendly, rude, and displayed an unprofessional attitude. I had initially intended to book a session, but his behaviour made me decide not to patronise this outlet again.
The male staff member first spoke to me in clear Mandarin, then abruptly switched to English, but was unable to pronounce the room names or prices correctly. After asking him to repeat himself three times because I genuinely couldn’t understand him, he responded impatiently and asked if I still wanted the room, as if I was inconveniencing him. If he is this unwilling to assist customers, he should reconsider working in a service role.
I hope the management takes this seriously and improves the service standards at this outlet, or you risk losing loyal customers.
Jerrold Poo
1
Booked a session for 3hours via call prior to visit. Staff over phone mentioned able to amend down to 2hours. However, this was not the case when we arrived here and decided to proceed for 2hours instead. Staff expressed severe lack of care and flexibility even when we try to explain that his colleague has already allowed the amendment and just keep insisting us to pay for 3hrs as per original booking. Don’t even bother to check with his colleagues on duty. Left the place without hesitation
Violet
2
I only wanted 2hours but person managing schedule kept insisting 2.5h to make it to the nearest hour as i came after the 30min mark. Need to hit KPI?
I had no idea we can choose 30min too, should have requested 1.5h then. I did not use the last 30min of my 2h30min too as i had to go.
Not a good experience. Are customers allowed to pay according to their desired number of hours? or pay to the nearest hour?
Skye Cai
4
New release songs are available. Most of them with correct lyrics.
They are very strict on time, late also won’t give more minutes.
3 minutes before the session, can’t click to the next song.
Can bring in your own food and drinks.
Small KTV rooms.
The atmospheres is great.
Poor services.
Don Regis
5
The room was ok, good speakers and mic. Takes a while to get used to the karaoke machine here in SG. Thankfully there's youtube for songs not found in the machine. Overall very nice, best karaoke place so far.
Mei ling Ng
1
Sound system very old, one microphone sounds off, softer than the other. Asked staff if could change mic, he just came into the room and turn the volume louder and said that’s all he could do. Avoid at all cost, room 6
Wyn
1
Bruh it was so bad. A lot of the songs had tinny audio, incorrect lyrics, and either used an “off-brand” MV or just ran text without accompanying visuals. So much feedback even when we turned off the microphones not in use. The rooms were also super close together, so next door’s musically incompetent yelling kept syncing to our speaker. Aircon was also freezing and non-adjustable at the room level because it’s central. Prices kept low at the expense of the experience.
Mirally Soh
3
I have been to this outlet a couple of times, and I have had great experiences at this outlet so far. Today though, when I was conversing with the male staff over the phone, he was impatient, not understanding and rude. I have had conversed the same way I did with this male staff to the other staffs who have had answered my calls, and he replied back with constant dismissing “aiyo…” which also added to my already unpleasant conversation over the phone. We requested for a 12:30pm slot as we could make it, but he continued to dismiss our ability to reach there at 12:30pm instead of telling us 12:30pm is already taken. I hope you can review your staff’s customer service thank you.
von
3
i called to make a reservation for 8 people, yet the staff gave me a small room? afterwards when i called to ask why wasn't i given a big room when i booked well in advance and if i can get a big room instead, they just gave me a flimsy reason of "we understand but right now we have no room to accommodate you." then may i ask what is the purpose of booking the room? if i call can also book wrong room, then might as well walk in, no? on top of that, they still gave me another "solution" of splitting my big group up into 2 small groups of 4? make that make sense please.