amandaaa
Hi, I’ve been a loyal customer of Teoheng for over 10 years, but I must say I was extremely disappointed with my recent visit. Throughout our session, the system was unstable — microphones had constant static and dropouts, and the TV emitted a strange echo. This disrupted our experience and wasted our time. I reported these issues to the staff, who came twice to assist, but the problems persisted. What’s more frustrating is that this isn’t the first time I’ve experienced such issues at Teoheng. Since there were empty rooms available, they could have easily resolved the problem by moving us to another room while troubleshooting. To make matters worse, a staff member asked me to “just sing a little” to test the mic — even though it was clearly their equipment at fault. As a paying customer, we are here to enjoy ourselves, not to act as free tech support. After almost 30 mins of troubleshooting, they finally came in to ask if we want to change room. Good luck to anyone who gets Room 9 - smallest room that fit 2 pax. We pay $60 to enjoy our time, not to troubleshoot equipment problems. I sincerely hope the management takes this feedback seriously and improves the system. Will I return to this outlet? Unfortunately, no. I share this feedback sincerely in hopes that future customers can have a better experience. Thank you.