Reviews for T2 Tea - 313 Somerset

Bee Bee

December 31, 2025

5

Thank you for the exceptional customer service! The staff here were very professional and even went the extra mile to collect a bottle that I had wanted to purchase from their store in Suntec City. We are very happy with the professional customer service and the T2 purchases! Thank you. 🙏 …

Tsung Ying Tsai

December 31, 2025

1

The closing time of the branch at Somerset is reflected as 10 pm on the official website of the company, but upon reaching the shop at 9.45 pm on Saturday 8 Jan, the shop was already closed. I wanted to purchase tea for my family and friends overseas and my flight is on the following day morning. Hence, I had to endure the frustration that came as the result of the misinformation posted on the website. As an international company, I think they should be held to higher standards in providing accurate information to customers, in order to create trust for both their new and old customers.

Rainbow Happiness

December 31, 2025

1

Visited somerset store on 31/12/2024. I had quite an unpleasant experience there. It was my first time buying it over the counter instead of online store. I m quite regret of going to the retail store, i should continue to buy from online store. I believe the staff represents the branding. The morning, i went into the store and wanted to get Chamomile tea, so i went to the counter to ask the staff if chamomile tea is available and she told me thy do not sell chamomile tea. I m like shock in my heart as i have been getting them online.. and i would say her attitude and tone is not as friendly and good, no smile on her face too. Not very welcoming. So i asked her for any alternative, while she showing me, i saw chamomile tea just near to the tea she showed to me. Ok... i just take whatever i wanted, made payment and left the store. Hope this can be improved.

Case Woo

December 31, 2025

4

Lovely chamomile, mint and floral teas. One bag is enough to refill cuppa for one day for us. Shiok.

DC L

December 31, 2025

1

Positioned as premium tea but customer service at supermarkets is anytime better than them. Both staff at 313 were unfriendly and looked totally uninterested and literally just pointed at the shelves and said ‘we only have this’, ‘we only have that’ when questions are asked. Completely lacks initiatives to provide consultation or alternatives (I was looking for fruit tea only) till I spotted the items I needed myself. I read similar feedback about service at 313, was anything done at all to improve the attitude of the staff? On the same day, we bought a box of assorted coffee at $56 (our spending at T2 was $69) at Bacha ION. On the contrary, Bacha's crew is more cheerful, product packaging and service also mirror the premium quality of their products. Lastly, if T2 is unable to provide the same level of elegance in packaging, at least don’t charge $1 for the BASIC looking bag. It just made the already bad customer journey worse! Disappointing! Not going back at all!