My wife is very fond of Swarovski costume jewelry, we buy something from these stores though I once every six months. This time we went to a store in the WISMA complex and came out with a wonderful bracelet. I'll be honest, sometimes the pretentiousness and tastelessness of Swarovski products just amaze, but you have to give credit to this brand - any woman can find them something really charming.
Lynn Goh
5
I will recommend Swarovski Wisma to anyone who want to buy pretty jewellery with great after sale service. I broke my daughter's necklace n took it to repair. Mr. Krish helped me to repair n clean within 30mins. He is super patient n polite. Best of all is free of charge as no missing crystal.
Raul Gutierrez
5
Me and my partner stater to collect Swarovski crystals figures that represents the country that we visit. Singapore’s national flower is an orchid and we found it in this location. We were greeted by Janice and she provided a phenomenal customer service. Our purchase experience was excellent. I have to mention that the team work is very important and therefore Denver (store manager) and Marsha were involved by making sure our precious orchids were safely packed and ready to travel across the ocean to Chicago. When you shop in Singapore this location is highly recommended!
Rena Kek
5
Vish. This is a name that will bring you all the style and good blessings you could ever wish for. Ever so stylish, he recommended me so many good pieces that I wouldn't have otherwise chosen for myself and I was so surprised because it actually really worked out! Very pleasant, very positive. Customer-first mentality and service — really feels like I am shopping at a high end boutique. What an experience. Please find Vish and I guarantee you won't be disappointed. Excellent.
Chew Lay Ling
5
Thank you to Michelle.
She attended to us twice.
We didn't make any purchase on our first visit as I couldn't decide on the color.of the bracelet.
On our 2md visit, I made a choice after trying all the colors again. Michelle was patient with us. She was attentive too.
Overall we had a happy shopping experience here.
MsRingSing
5
This is my 2nd time purchasing at Swarovski Wisma. My first time was attended by the manager Denvan (sorry if I spelled your name wrongly:) & Marsha and the 2nd time I went back to speak to Marsha as she was around that day. They were amazing, attentive, friendly and patient sales representatives who did not pressure you but provided you with good advices. Very impressive!
For my 2nd visit, I spent a lot of time there trying out the ones I was interested in and Marsha’s patience and helpfulness was commendable. She even helped me to arrange a lady in their shop to bring over the item that I wanted from another branch within 15mins. What an extra miles! Thank you so much Team Wisma! As a whole, my observation was that the whole team was helpful and vibrant with good customer services which I appreciate a lot:) (as a few other sales executives attended to me along the way as well)
I also brought along a decorative Swarovski dog figurine necklace which my mum bought for my birthday 20+ years ago for repair as some of the crystals came off so I need them to meld them back. It cost $10 to do that which I am looking forward to the finished work :) Once again, Marsha did her extra mile by offering to help me clean the crystal as they were a bit dull currently.
To me, I love Swarovski’s jewellries as they look elegant and timeless that I bought on dec and jan back to back. I ended up buying a few items each time I visited the branch 😅
I like that they have this 2 years warranty for their items and thereafter, you can pay $25 for any missing crystal that comes off or $10 for melding existing crystal back. The after care service is something which makes me consider going back to purchase from them.
They are having a great sales deal now so do go and check them out!
Graham Ong-Webb
5
This is IMO one of the best outlets in the country. Great service, amazing vibes, cool decor concept, and all the Swarovski pieces you can find. Please look for Vish, who made all the difference in my purchase experience! Went the extra mile. First class! I’m coming back!
Tempura Foo
5
Bought one watch and one bracelet. The staff Vish was amazing with his customer service , gave us suggestion on what to get and also his attention to details was amazing. Make us want to return to the stall due to such excellence customer service
Tay Fern
5
I would like to compliment the few staff who worked today, 19 August. I brought my aunt to Wisma outlet to service her crystal at around 8.10pm. When we arrived, the staff there were all very friendly. We would also like to thank Ms Marsha for her great services and professional advice on maintaining of crystal. She was also patient in explaining and recommending the crystals in the showcase. Thank you all for your services at Wisma.
septicals amanda
1
the staff followed me everywhere i go, and didn’t give me any space to look freely. at every second she was following beside me and asking if i want this or that. she really have no standard at all. when i purchased the bracelet, the bag given was so small for the product and at any time the product could just fall off from the bag without you realising. must hold the bag and close the top to secure the product. this is very bad, she should’ve given us a bigger bag for our purchase. in the end we kept the product in our own bag and threw the swarovski bag she provided us. bad service overall and bad packaging. will never come back and never recommend to my friends.