Dawn Yong
Always love this restaurant for its authentic soba, but there are some pain points which can be improved.. especially given the premium price we are paying per pax. 1) The set of tempura n soba comes with a soba soya sauce only, without tempura sauce. The staff said the tempura sauce is only provided if I order a tempura set as an a la carte. However, the sauce became diluted n greasy (as seen in the pic). 2) Even though I ordered additional soba for $16, the restaurant refuse to serve me with a new soba sauce n commented I should continue to eat with the same sauce which is now already diluted n greasy. I will have to pay addition $4 if I want a new sauce for my soba. These greatly dampened my dining experience. I would expect at a minimum, the right condiment matches with the right food to enhance the taste n flavor. The staff gave me a free soba sauce in the end. Instead of damage control, I hope they will view things from customer perspective and how to improve customer experience for that short 1hr time in their restaurant. I am likely going to another outlet instead of Takashimaya for my next soba craving.