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Honestly, I am not someone who usually leaves negative reviews, but this experience was extremely upsetting and embarrassing. During payment, my card was declined twice while I was calmly handling the situation with a female staff member. She behaved professionally throughout and did nothing wrong. However, a male staff member suddenly barged into our interaction and loudly shouted, “Sorry, no money.” His comment was completely unnecessary and deeply humiliating, especially as it was loud enough for other customers nearby to hear. Situations involving payment issues should always be handled with discretion and sensitivity, not announced publicly. As someone who works in the customer service industry, I understand how important professionalism, respect, and empathy are when dealing with customers. The female staff member demonstrated this, but the male staff member’s behaviour reflected a serious lack of training and awareness. This incident has made me question how SPARKLE trains and manages its staff when it comes to basic customer respect. I sincerely hope management addresses this issue and ensures all staff understand the importance of handling sensitive situations appropriately, so no other customer has to experience the same embarrassment
