Lousiest support ever. Bought my xm5 earbud from Sony official store online and find out issue immediately with sound fading in and out. The online store refer me to Sony care, did troubleshooting for 1 to 2 weeks, and still could not have the issue fixed. So they suggest me to go service center for repair and replacement advice. When I was there, the lady told me they can't do replacement, need to send in for repair, if I want replacement, call wisma outlet. At the end, both rejected replacement for a unit that was faulty from the start and was only less than a 1 month. Furthermore I reached out to them immediately within first few days of goods received. And now they want to send in for repair. Ridiculous for such a new unit to send for a repair and not replacement. Very bad service, will never buy their stuff again.
K Chan
5
I wish to complement the staff at the 313@Somerset Sony Care Centre where I had brought my Sony Alpha 7 to clean the sensor and lens last Friday. The service was great with the technician calling me that same afteroon to explain what he will do and what the cost will be. The job was completed in less than a week. I must mention that both the process of booking in and collection of the camera were smooth and flawless with a friendly receptionist who checked the equipment and advised on proper care of cameras and lenses in view of our humidity.
Joanna
1
Absolutely shocking and disappointing. I had issues with my phone and went to Sony service centre. Prior to that, I have already ruled out different variables with my fiancé. The counter staff was great and courteous. He tried to figure out what might be causing 3 different power banks not being able to charge using USB C to C cable and yet USB A to C works with the 3 different power banks.
My fiancé and I thought it could be because USB C has a power surge. The perplexing thing is, we have been using the same cable, same 3 power banks for the last 4 months and suddenly charging just stops after 30 seconds and the problem only started to occur 2 days ago. Bizarre.
I tried to ask if the technician can check if the phone's USB C port's pins are fine. To my horror, THERE IS NO TECHNICIAN ON SITE IN THE SERVICE CENTRE!!!!!!!! First time in my life I hear there's no technician on site at service centre. The counter staff needs to bring up my issue and wait for feedback - which will take days. APPALLING.
I then asked, since we have premium care, can we request for a 1 to 1 exchange of the phone. Answer is "no". They will only try to repair. Then if LED is dead? Motherboard is dead? Gosh. We bought premium care because of the premium service and extended warranty that we experience from AppleCare+.
Samsung would still do onsite repair with Samsung Care.
Sony? Zero technician. This will be the last phone I'll ever get from Sony. It's no wonder that Apple and Samsung can gain a bigger market share.
And if you're thinking of getting a Sony phone, DON'T! Think twice about any of their products. Snail time support, zero technician on site. And definitely NO premium care if you ever ever ever decide to get a Sony phone (in Singapore, that is). They just lost my fiancé and my business.
Lawrs -
1
DONT BUY SONY TVs
My 7 month old Bravia 85" TV died, and the technician has visited my house 3 times to try fix the unit.
First tried changing the motherboard, then the power supply, and now suspect its the 85" panel.
1 month in and they haven't offered me 1-to-1 replacement when they have replacement part shortage.
I regret buying Sony thinking that it's premium with good customer support. My 2nd Bravia TV, & the last ever.
Rajesh Khanna
1
Very poor experience with Sony Bluetooth headset purchased recently from Challenger at Tampines just last month.
The headset does not connect with Dell laptop and also not with iPhone. After several tries maybe once it connects with iPhone.
It now just lies on the shelf unused. There was no warning or heads up from the challenger staff on this which I would say is disappointing.
Pls avoid Sony headsets.