Reviews for Sonos Flagship Store by TC Acoustic Orchard Road
Janice Koh
5
Lionel (Causeway Point - Challenger) is extremely friendly and knowledgeable. For our purchased, he even went the extra mile to get gift wrapping service for us. Appreciation the great customer service.
Jerena Lim
5
Earlier this week, I had the pleasure of attending the Taylor Swift: The Life of a Showgirl release listening party, hosted by Reuben from TC Acoustic at Wheelock Place.
The event was thoughtfully planned and had such a cozy, welcoming vibe — but the real highlight was Reuben’s incredible presentation on Spatial Audio. His session combined fun, knowledge, and hands-on experience, taking the entire listening experience to a whole new level.
If you’d like to experience what I did or are looking for top-quality audio products, head over to TC Acoustic @ Wheelock Place and look for Reuben!
Angela Cheong
5
I’d been thinking of upgrading my home sound system. To pair with my existing Era 300. Of course, had to do some homework. I received their EDM, on a new pop-up store at Wheelock Place starting 7 Nov. So I decided to pay them a visit. I was served by several Sonos staff, who gave me tips & advice etc. Gerry, was the first to assist and stood with me to answer all my care and needs followed by Jeremy. They also knew 11.11 is just a few days away, hence they didn’t pressure me to commit but to wait and see what will be the best price offered. The rest is history, as you can see I’ve got what I wanted at a super good price. 🫶 Jeremy helped scheduled my desired delivery date & time. Alas, I’ve got my new toy 2 days after without any delay! Setup was super easy!
I want to comment on their impeccable service and patience. Thank you TC Acoustic, you’ve got great staff!
Lisa Goh
5
Reuben was amazing in helping us with our Sonos speakers. He was patient, knowledgeable, and very thoughtful, especially since we had our two little ones with us. He made everything smooth and stress-free. Truly appreciate his professionalism. Highly recommended!
Evangeline Lim
5
Love the service here! Reuben and Hwee were very patient with serving us and showing us all their products and configurations. Placed an order just in time for 11.11! Looking forward to testing our new Sonos Era 300 at home 🥰🥰
Recommend stopping by even if you’re not currently looking for a speaker haha. Store is very cosy and homey
Lim Andrew
5
Served by Jerlyn during the Comex 2025. She clearly understood Sonos products against the competitors. Took the time and effort to close the price gap and expectations.
Follow up on support and other products enquiries was fantastic too! 🌟 🌟 🌟 🌟 🌟
Recommend to have a chat with her if wish to find out more about Sonos products!
Darwin Jason Pajares (wonderBOi)
5
Huge thanks to Jeremy and the team at TC Acoustic! Jeremy's effort in securing the stock for my Bowers & Wilkins PX8 S2 McLaren Edition was invaluable. He also went above and beyond by providing a free gift and ensuring the pickup was quick and efficient. Exceptional service, making a premium purchase seamless and exciting.
COACH WEIDE
5
As usual, customer service representative Mr Reuben has exceeded his sales and after sales service quality standards. He took the effort to go through different aspect of the products I need and demonstrated professionalism in every way. My entire home in every room has been converted with Sonos sound system thru his recommendation and I have no regrets.
Responsive and trustworthy buddy when it comes to sound. Look out for Reuben when ya at Wheelock.
Stephanie
5
Rui Sian served me today and he is highly professional! Very knowledgeable about different products, and he is very patience to explain all the details. I end up bought the Bowers Px8S2 with his help :) He is very friendly and helpful! Recommend anyone who is looking to buy speakers/earbuds/earphones to come and find him :)
Tylar Wu
5
i have been really impressed with the quality of service (and of course the products), especially Samantha whom we spoke with. she was insightful, knowledgeable and helpful in all aspects of their products. even after the sales, she remained friendly and helpful with our delivery arrangements. Samantha and her team blew our expectations with their professionalism. i highly recommend making ur Sonos purchases through them.