Reviews for Solis Breast Care Surgery Centre Dr Esther Chuwa, Dr Tan Yah Yuen Dr Lim Sue Zann
Mette Bassett
5
I have been seeing Dr Tan Yah Yuen regularly for 1 1/2 years and have been extremely happy with her. She is kind and calm and patiently answers all my questions. My recovery after my surgery was swift and almost painless. Clinic can be really busy with long wait times but the medical service here still deserves 5 stars.
Moon Ho
1
Dr Esther Chuwa is a great and professional doctor. However, I think the appointment system really needs to be improved.
My appointment was scheduled for 1230pm, I arrived at the clinic at 1220pm and only then did I receive a text from the clinic at 1221pm that I should arrive 30min later as there was a delay. However, close to one and a half hours later, at 1340pm, I am still waiting.
The doctor is busy and her time is important, but so is the time of the patient. Patients do have a life too, and it cannot be that I'm being penalised for playing my part to be on time, and when I’m already paying so much to see the doctor. It is very disrespectful and really unacceptable.
Phoebe Li
2
Updating my review (from one star to two stars) since I got a call from a senior operations manager the following day after I posted the negative comments about waiting time. She listened patiently and explained precisely what caused the delays. She also promised to improve their queue management system going forward. Although this does not change my bad experience at the clinic, it shows that the management team really values feedback and want to make an improvement. I’m going back for a routine check up in 6 months time and will see if there’s any change.
++++++++++++++++++++++++++++++++
Five star for Dr Esther Chuwa, she is very kind and professional as usual (I’m not a first time patient), no complaints at all. But whoever manages her appointment schedule is a complete disaster! I made an appointment at around lunch time and only managed to see her 1 hr+ later. What’s odd is that during my whole waiting time there it seems that this is completely normal (?!). I don’t normally complain about waiting time when I see doctors because I understand that earlier appointments can overrun. But 1hr+ is not acceptable in private clinics like this in my opinion. Patients’ time needs to be respected as well. It ruined my plan as I have scheduled other meetings afterwards. It would be a shame if the reputation of the clinic is affected by bad time management. I do hope that this can be improved.
Poh Twan Awyong
5
Have been seeing Dr Tan YY since Feb 2021. I like her very much because not only is she great at her work, she is thorough, always explain, and patiently answers my many questions. Personable and caring, she makes me feel very comfortable. Her clinic has a comfortable waiting room with free wifi and good coffee! Very convenient to do my mammogram at Luma and then reviewed 3h later with Dr Tan.
Jill Koh
5
I first went to Dr Chuwa 4 years back for a lump in the right breast. The doc overseas (I was living overseas then) recommended an open surgery but Dr Chuwa proposed a less invasive one that would be a safer option. She was so careful my surgery left no visible scar. Then in 2020, the same breast was found to have cancerous cells. Dr Esther was calm and supportive throughout the whole process and I never felt rushed or pressed to make snap decisions. This was so unlike the overseas doctor who told me “if you have no attachment to your breast, you should cut your breast off, and your IUD will make your cancer worse” within minutes of looking at my scans without a biopsy! Dr Chuwa’s clinic was always busy but I believe every woman there deserves their time with Dr Chuwa because we are discussing our bodies and health, not ordering a takeaway! Dr Chuwa has proven herself to be a dedicated and caring doctor and I trust her with my health. And thanks to her recommendation, I also have a wonderful oncologist Dr Ang and team at Oncocare.