I had a good experience at this clinic overall. 1. There was no hard selling at all. In fact, they even encouraged me to go back and consider before committing.
2. During the treatment, the staff also used methods to help minimise discomfort (it helps!), and I’d like to especially thank the assistant (sorry I forgot to ask for her name, but is the lady with glasses) who was very attentive and reassuring throughout.
3. Dr. Chen was very sincere and clear in his recommendations, sharing what would give the best value and results based on my concerns, without over-promising. I really appreciated his straightforwardness.
4. That said, I do want to highlight one small incident: before my appointment, I was told that consultation fees would be waived if I went ahead with the treatment. However, the receptionist initially attempted to charge me, until I clarified the arrangement. It was quickly resolved, but I think it’s something that would probably need a more systematic training.
Greenchair -
5
Dr Chua’s help is very much valued and appreciated, very good skills and patient care. I find that Dr Chua recommends what is suitable for me and analyses the pros and cons of the various treatments for me. Would recommend Dr Chua’s aesthetic services to everyone!
Joanne G
1
I was a patient at SL Clinic Wheelock for several years. However, after a period of loyalty, I’ve come to feel that I’d have benefited from exploring other clinics much earlier.
During my last Botox session at the clinic, I experienced soreness and swelling for nearly three weeks. When I raised this with the clinic, the doctor mentioned to me that a facial muscle may have been affected and explained that this can occasionally happen. While I accepted the explanation at the time, I now wish I had considered seeking second opinions.
I also purchased a laser package (3 sessions) for minor acne scars on my back. After completing two sessions, I personally did not notice much improvement. I saw much more visible results after trying another facial spa nearby.
The most disappointing experience was with my final session in that same laser package. Prior to my appointment, I had sent photos of my new pigmentation via WhatsApp and even visited the clinic to confirm that the pigmentation would be treated with my final laser session. In short, I had confirmed with the clinic multiple times that my laser package would cover it, they said yes.
However on the day of treatment, after 45 minutes of numbing, I was suddenly informed that the treatment would incur additional charges due to pigmentation being on my arms as well. I asked to proceed only with the back, as previously discussed that was the worse area and my primary focus, but was told I would still need to top up. Wanting to complete the session, I reluctantly agreed and ended up paying a total of $700 (including the original package). I was informed this session would likely show no visible results, and that a much larger package of $5,000 to $7,000 (7-10 sessions of laser) would be necessary to see any improvements.
Since then, I’ve switched to another reputable clinic in Orchard. After just two laser sessions, I’ve personally seen significant improvement (95% gone) in my pigmentation, at literally a fraction of the cost SL had quoted me. I’ve also had Botox done at the new clinic and have not once experienced any of the previous discomfort. Most importantly, I now have a doctor who prioritizes patient comfort and trust.
I do want to acknowledge that SL Clinic did reach out to offer a complimentary session in response to my feedback. BUT only with the same doctor. I declined it as I no longer feel safe or comfortable returning. I feel that this alone reflects how little trust I have for the clinic.
I have never left a negative review, but felt this was important to share, especially when it comes to treatments that directly affect your skin and body. I hope this provides helpful insight to others who are researching aesthetic clinics.
Stacey Lee
5
Very Happy with the services with SL Aesthetic. Lynn, Beatrice and Fon, are all very good and patient with me. Dr. Chua is the best Doc. I ever met. Love it!
Jac Ngan
5
I highly recommend Dr Chua of SL Aesthetic Clinic as I have been consulting Dr Chua for a few years and is very thankful to his recommendations of treatments according to the different facial needs. He is very professional, knowledgeable, yet understanding and patient to explain every steps of treatment! The dark spots on my forehead have significantly fading off after few sessions of Pico laser done by Dr Chua. I enjoyed very much the excellent and friendly services of both consultant Pei Ying and clinic assistant Michelle and look forward to chat with them on every of my visit! Well done girls!!!
Kai C
5
AMAZING experience with Dr. Chua and Rehn! Hair transplant here has de-aged me easily by 20 years and brought my life back. They are professional, informative and fun to be around. The whole experience was relaxing and almost painless, and within 6 months the results would start showing up. I would highly recommend a hair transplant here.
sayling ng
5
I have been with Dr Chua SL Clinic for years, a group of dedicated professionals who cares for the true well being of their patients. May and Michelle have always taken good care of me, facilities are fantastic with up to date technologies. Thanks SL Clinic Team
stinkyluvsme hp
5
⭐️⭐️⭐️⭐️⭐️ Highly Recommended – Excellent Experience at SL Aesthetic Clinic!
After having 2 kids, the skin at my tummy area lost its elasticity and was saggy and sad 😔. I’ve been receiving skin treatments at SL Aesthetic Clinic, and I’m extremely pleased with the results and overall experience. Dr Chua has been wonderful throughout my sessions — he listens attentively, explains the process clearly, and ensures I feel comfortable every step of the way. His expertise and gentle approach really give me confidence in the treatment.
A special thanks as well to his assistant, Ms Lynn Liao, who is always warm, attentive, and professional. She makes the entire visit smooth and pleasant — from preparation to aftercare guidance. Her friendly reassurance adds such a personal touch!
I’ve noticed visible improvements in the firmness and texture of my tummy area, and I genuinely look forward to each appointment. The clinic environment is clean, relaxing, and well-maintained, and the service quality is consistently top-notch.
Highly recommend SL Aesthetics, especially Dr Chua and Ms Lynn, for anyone looking for professional aesthetic care with great results! 💖
Tjoe Ko
5
My best friend has been urging me to start aesthetic treatment for years. It was only this year when I turn 50 did I have the courage to start. Best decision ever! I have never looked better, my pigmentation has reduced significantly and my eyebags are now a distant memory. My only regret was if I didn't hesitate so much, I could have started to look young again years ago. Dr Kelvin Chua is the most unassuming and earnest doctor I have ever met. Each time he will lay down the options to me clearly and his honesty gives me confidence in his treatments. And his team of therapist and assitants are a friendly bunch. May is very intuitive and does not upsell, she treats me and my family like a friend. And Lynn my therapist is very gentle and soothes me when I feel worried before any treatment.
Thank you Dr Chua and everyone at Skin Lab!
Suzailin Sudirman
5
Started my facial treatments with Skinlab for the last 10 years and most recently tried their laser treatment - love the service. Staff was polite and reassuring and the treating doctor, Dr Kelvin Chua is very experienced in his field. My first laser experience was not as intimidating as I thought it would be and the recovery was rather quick - only 3-4 days downtime with slight redness and scabbing. I have also tried Skinlab’s products recently and was impressed with the quality and ingredients used are approved by dermatologists.