Reviews for Singtel Service Serv the Centrepoint

Jay Wai

December 31, 2025

1

Singtel service has been bad for years, nobody seems to be know what they are doing from agents on whatsapp to crew on the ground. Signed a re-contract plan on whatsapp and chose to self collect router at this place, singtel staff here informed me this router has not been issued for a very long time and tells me there is nothing he can do, asks me to check with customer service again. Wonder how much more time will be needed after wasting a trip down. Singtel customers pays a premium over other telco yet gets substandard service.

Alex Yong

December 31, 2025

1

Terrible staff service on 15th August 2025, the guy serving me was acting nonchalant. . . Little explanation on everything I asked. . . Best part was, I was collecting ntuc vouchers for my friend, who signed me an authorised letter, and the staff still can request for her NRIC. . . How am I supposed to have her physical NRIC with me, isn't it an offense in Singapore to hold on to someone's else physical NRIC??? Then he replied, photo also valid. . . Please lah Singtel, can train your staff properly? Is this even a legit request? Why don't you write this on the authorised letter then, that physical NRIC or photo of NRIC is required, is the staff not being trained or is his superior asking for too much information? I ended up have to ask my friend to send me her NRIC photo, and I produced a photo of her passport main page to validate this collection. Honestly, this is not the first time I ever experienced out-dated services at Singtel, it was just 2 years back when I visited Singtel and they refused to accept the Digital NRIC that I login on my Singpass apps, despite the government already advocating about validity through the Singpass apps and the country already going digital. Lastly, one of my collection letters, this particular staff said it could be a duplicate and he can't accept the collection. Then I asked, so how and by when will I know that it's a duplicate? He replied, Singtel will resend me another letter if it's proven not a duplicate. I replied, then I've to come down here again to collect? He nodded. . . He literally thinks I stayed nearby Orchard and it's very convenient for me is it? No apology on behalf of inconvenience caused by Singtel, nothing at all. . . not even a thank you after the whole service, I've to tell him thank you instead. . . @Singtel, your staff service is horrible, even if he's just a part-time staff, his attitude could have been better! Please relooked into your protocols just as well with regards to producing others NRIC!!!

Lim Choon teck

December 31, 2025

1

Went twice out of stock, ask to check availability online. Cant find call number. Not sure got the colour i wanted. When recontract ask to choose option like so nice but collection is nightmare. Hope will be my last collection there.

YK

December 31, 2025

1

Long wait times, no where to seat while waiting to be served. Needs to be improved

Fang Toh

December 31, 2025

1

Did a recontract via Singtel Online Shop. It has been 2 weeks and I have not gotten a single call for installation and was just billed for another month of $74.26 instead of $46.90 which I had recontract on 2nd Jan. Then you guys have the audacity to get a door to door sales team to come and ask me to recontract again when it seems like the recontract was not done properly. My Singtel app also not working so can't even check anything on my end. Fix your problems because it has many issues.