Zu R
If i can give ZERO STAR i WILL!!! Pls train your staff don't call customer Siaw that not funny at all! Very unpleasant experience and worst customer service!!
Singtel Service Serv the Centrepoint
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Singtel Service Serv the Centrepoint
Location: Orchard Road
Singtel Service Centre operates at The Centrepoint on Orchard Road, providing telecommunications services and customer support for Singapore's largest mobile network operator. Located at The Centrepoint at 176 Orchard Road, the service center allows Singtel customers to access in-person assistance for mobile plans, device purchases, technical support, bill inquiries, and service upgrades.
Singtel maintains multiple service centers across Singapore to serve its extensive customer base, with the Centrepoint location strategically positioned in the Orchard Road shopping district for convenience. Customers can visit to purchase new mobile devices, sign up for plans, port numbers, resolve billing issues, troubleshoot technical problems, or upgrade existing services with staff assistance.
The service center format provides face-to-face interaction that some customers prefer for complex transactions or problem resolution, particularly for those less comfortable with online account management or phone-based customer service. Staff can demonstrate device features, explain plan options, and provide immediate solutions to issues that might be difficult to resolve remotely.
The Centrepoint location near Somerset MRT station makes the service center easily accessible for customers across Singapore. The mall environment allows customers to combine Singtel visits with shopping or dining, making efficient use of trips to the Orchard area. Weekend and evening operating hours accommodate working professionals who cannot visit during standard business hours.
Singtel maintains multiple service centers across Singapore to serve its extensive customer base, with the Centrepoint location strategically positioned in the Orchard Road shopping district for convenience. Customers can visit to purchase new mobile devices, sign up for plans, port numbers, resolve billing issues, troubleshoot technical problems, or upgrade existing services with staff assistance.
The service center format provides face-to-face interaction that some customers prefer for complex transactions or problem resolution, particularly for those less comfortable with online account management or phone-based customer service. Staff can demonstrate device features, explain plan options, and provide immediate solutions to issues that might be difficult to resolve remotely.
The Centrepoint location near Somerset MRT station makes the service center easily accessible for customers across Singapore. The mall environment allows customers to combine Singtel visits with shopping or dining, making efficient use of trips to the Orchard area. Weekend and evening operating hours accommodate working professionals who cannot visit during standard business hours.
Orchard Road
Operating Hours
Open Now
Closes in 11h 20m
Monday
(Today)
12–8 pm
Tuesday
12–8 pm
Wednesday
12–8 pm
Friday
12–8 pm
Saturday
12–8 pm
Sunday
12–8 pm
Photo Gallery
The entrance of a Singtel service shop with a prominent '+Serv' sign and service counters.
Interior view of a Singtel service center with counters and staff.
Exterior view of a Decathlon store with signage and surrounding urban environment.
Signage indicating directions to various locations and walking maps for MRT stations.
Customers queue at the Singtel Service Centre counter inside a shopping mall.
Singtel Service Centre entrance with a sign for device replacement and floral decorations.
The entrance to a Decathlon store, showcasing bicycles and sporting goods.
Singtel Service Centre with automated lockers and a redemption counter.
Singtel Service Centre with automated lockers and a modern interior.
Modern buildings and a skybridge connect shops along a busy street with cars.
A maroon ottoman with electronic equipment and boxes in a room with white cabinets.
A street lined with shops and cafes, featuring traditional architecture and a paved walkway.
The entrance of The CentrePoint mall featuring Decathlon and Thong Bahru Bakery.
Signage for the North-South Line at Somerset MRT station, showing train timings.
Singtel Redemption & Replacement Centre sign with operation hours displayed.
Singtel Service Centre with automated lockers and a service counter.
A pink hibiscus flower blooms amidst lush green foliage on a sunny day.
A map showing directions to the MRT and shops at 313@somerset.
Singtel service counter with automated lockers for TV box exchange.
Interior view of a Singtel service counter with electronics on a bench.
A digital kiosk with a touch screen and queue barriers inside a Singtel service center.
A wide view of a shopping mall interior with various shops and dining establishments.
People queuing at the Singtel Service counter inside a mall.
The entrance of a Decathlon store showcasing bicycles and sports equipment.
Singtel Service Centre with automated lockers and a service counter.
A street view with a traditional building on the left and a modern building on the right, with a bus.
Singtel Service Centre with a redemption and exchange counter.
Modern skyscrapers and a glass skybridge connect buildings under a clear blue sky.
A historic building with ornate details stands next to a modern skyscraper.
Overall Rating
2
/
5
Based on 15 reviews
Mall Ranking
#2231
Out of 2294 shops
Category Ranking
Not enough ratings
Negative Reviews
Hang Siow
It is most of the time crowded. There is not enough counter to support the request. Singtel need to look into it and distribute the crowd.
Darryl Thung
Business days stated as everyday even for public holidays 12-8pm. Not even reflected in their business hours they are close today. It isn’t clear on the hours. Please state clearly and reflect accordingly. I have to look around the web to finally find out is on eve of Christmas and new years it is 12-4. Waste my trip down.
Yasmin Allias
Really slow service. The guy I was served by was probably new- which I understand why it can be slow as his colleague was guiding him. But when my number was called, I came and shared that I had been advised to replace the router. And he just stared at me blankly without saying anything. I even doubted he was the guy in charge and had to reconfirm with him if he was indeed the right person I was talking to. Wasn’t a pleasant experience.
Tom Q.
Employees at this location seem more interested in their own projects or Instagram than actually assist paying customers in very simple transactions. Today, they failed to solve problems and failed to assist. The only thing they succeeded in was making us feel unwelcome and a hassle to them. Not recommended. Avoid at all costs.
Positive Reviews
Suba Day
Just wanted to add my experience. After reading all the bad reviews otw to this place i was regretting my decision to go there. Reached there close to 5pm on a Thursday evening. Had 2 errands to run. 1) exchange my singtel tv box 2) collect vouchers. After taking a queue number, i waited ard 15-20 mins to be called. Got my things done within 10 mins. Pleasant customer service, easy transactions. No complaints from me. Again, just my experience. Hope you have a good one too!
Alex Westwood
They need to replace that bench. They also need to tidy up and and present a more professional outlet. I was suprised to see the state of the place.
Din Neo
The service here is fast and good. The staff are friendly and helpful. It's located inside Centrepoint mall at level 1.
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