Came all the way down to mail out parcels because both their website and Google Maps showed they close at 8pm on Saturdays. Unfortunately, the shop was already closed when I arrived, and the opening hours were only updated at the storefront. I’ve suggested an update to their opening hours on Google Maps so future customers won’t have to make unnecessary trips.
Flo Yeow
4
This post office offers a convenient location in the heart of town, right by Orchard MRT. While it's not the most exceptional post office experience, it serves its purpose for quick transactions.
My experience collecting my passport was smooth and efficient. I took a number, waited briefly, and the process was straightforward.
They also offer postage and packing supplies for larger items.
Chi Jie Loh
1
Went to the Ion Orchard outlet to try to send out my shipments to US before 25th August but realised it’s closed and they didn’t even bother to update it on their website or Google. Not the first time things like these have been happening, really disgusted with how this company handle operations…
JY
1
Took taxi down only to find out the outlet is closed. Didnt even bother to update the new opening hours BOTH on google maps or their own official website. Both are stated Mon-Sun 10:30am-8pm. Really wasted my money, time and effort to bring my parcels down only to carry it back again.
Attached is the latest opening hours as of current upload time. I rarely even post reviews not to say negative ones but this is really a disappointing experience.
Drew Esa
5
I liked the working style of the Singapore Post. Envelopes and stamps were required to send a letter to Singapore Customs.
There are no queues at the Orchard in the center. I took a ticket and in two minutes my number was on the board. But keep in mind that sometimes the queue can stretch for a long time, because this is a branch that works even on Sunday.
Xdd Shuaige
2
The staff here some nice (Chinese elderly lady counter 5) and some v rude (Malay lady wearing specs counter 3), scolded me for not understanding her and slapped my hand when she selected the wrong payment mode. Waiting time when they just open 10.30am just 5 mins wait. But lunch time on both weekdays and weekends need to wait 0.5-1hr before being served.
Regarding the SAM machine - Please avoid using the SAM kiosk here. Bought $40 worth of $2 stamps, only to be have it eaten by the machine.
Machine suddenly forced closed on the screen after payment (pic 3), says its “under maintenance” (pic 4), still got charged (pic 1), then 5 mins later screen returned to homepage like nothing happened (pic 2). No stamps came out.
Not the first time there’s an issue with this machine. Two weeks ago, couldn’t even get to the payment page, the screen kept hanging.
Called their 1605 hotline to report this issue with the machine. They say need 3 working days on top of the day I called (Friday) to investigate and give an update on the refund.
They mail parcels great, no missing parcel unlike the Raffles Place branch (3 missing parcels in 2 weeks).
Laurie Horn
5
I was a bit struggling to fill in the documents (3 different small parcels to send in Australia and France). The prices are affordable ! For any parcel under 0,500kg you pay 8.20$ (11.9 tracking one) to France or Australia.
The ladies there are all very kind, helpful and efficient. They know well their job and are very professional.
Miognette Vallesfino
5
Nadia, Eugene and other Malay Girl are very helpful and patiently assist me to shift members Parcel to Spain.
They assist me steps by steps until I was able to finish the procedure.
Great customer service despite how busy the counter while I'm waiting to finish to fill my shipment details.
They are very accomodating and andGreatCustomer service they provided even under the pressure. Please recognize their work commitment. Thia people are worth to Keepeepppp👍👍👍👍
Shiela Kim
4
Not easy to find as it is hidden by other shops so better go through the jewelry stores until you reach the corner.
The popstation was not so bad but the scanner seems like not working well. You have to manually enter the reference code.
Not so bad. Could improve better.
empty liew
1
Ridiculous, Orchard SingPost is closed on Sundays but no staff bothered to change the timings on both Google and SingPost’s website too? A total wasted trip down to this outlet and made me miss the final day to ship a parcel to the US. Please be better by letting your customers know next time.