Hi, I would like to highlight some shortfalls for improving more efficient and effective service for all SingPost outlets.
I have no complaints about the staff, however I hope SingPost can consider a vending machine or self checkout payment counter for those who DO NOT need the counter service & they ONLY need to buy an envelope, smartpac bags or stamps, so that they don’t have to queue for a very long time to wait for customers in front of them with tons of packages/parcels for mailing process with the counter staff.
Yesterday I have waited more than half an hour just to buy a smartpac bag, and this is not the first time.
I would be greatly appreciated if you can consider a self checkout payment counter similar to the supermarket self checkout type.
Thank you for reading.
Richard Tan
5
Did you know that most post offices in Singapore close by 5pm or 7pm? Fortunately we were able to visit this branch which closes at 8pm on weekdays.
The procedure to send a parcel overseas is extremely complicated and user unfriendly. After getting a queue number, you need to select your own postal box and sealing tape from the shelf, then proceed to the counter when your number is called to get the official measurements of your parcel noted.
Then you need to go online to create a shipment order with the aforementioned data. The system required a breakdown of weight and price and country of production for each item. That's crazy! Postal staff assured us that only the totals need to be recorded.
Then with shipment order in hand, queue at another counter to check the order and make payment before the parcel is handed over to the staff. Wow!
Fortunately we had the pleasure of meeting Ms Zainab who patiently explained each step of the process and helped us to submit our order before closing time. She was polite, helpful and extremely patient explaining the complicated process with simple instructions.
Kudos to this wonderful frontline staff!
Page Turner
5
Such a convenient place to pick up passport. Look out for Exit 3 from NS Line 22 Orchard Station.
Look for signage B2 for post office, turn right and walk along the jewellery shops.
Service is swift and not crowded on a weekday.
Many thanks to other reviewers who provided accurate directions to Singapore Post Orchard Branch.
D A
1
I sent parcel ti the so called Zone 3, with very high rates. The lady with big eyeliner at the counter never showed me the parcel rates. Only after I sent and paid, at the next day when I requested, she showed me all the rates. Only then I found out that I could add 600gr more for the same price! So wasteful and careless about customers money! When I told her off, even she knows she was at fault she tried to defend herself with “what can I do”. You could at least let me know I have more than half a kilo more to add to the parcel!! Rates aren’t cheap! Very poor customer service. Train your employees! Do better!!
Dilah Yan
4
Wonderful service from one of the staff, only caught his surname- Mr Ho, whom I believe is the branch manager. Unfortunately, can't say the same about one of the female staff who was snappy and looked unhappy when she directed me on how to pack my package. Mr Ho took over once I was done and on top of being helpful, he patiently went through the process of shipping items internationally, including the filling up of multiple forms.
Would still go to this branch for convenience, some other staff are friendly and efficient based on previous visits. Maybe it was a bad day for that particular staff.