Was there to seek clarifications on lounge access. Reception staff mentioned that we could get help via their video call stations. Reception staff was helpful as she assisted to ensure that the call was picked up. However, the staff on the line was unable to provide the answer but suggested that we seek help from the counter staff instead. Had to queue to get a queue number.
Our queue number was called. Mr Fhariz Chomel assisted us with our queries. He was patient and made efforts to understand our questions. He also went the extra mile to provide additional information on the exact location of the lounge access. We appreciate his initiatives and being able to provide exceptional customer service.
James McLeod
1
You can’t get a KrisFlyer account. The site take you out of it, you make one again, it says you already have a KrisFlyer account so now you can never have a account because you don’t know your membership number. Why is it impossible to get a flying account?!? Now I can’t get any points for my upcoming flight. Fix your website. Qantas and British Airways have much better services. Here you can’t make a frequent flyer account. Rubbish. One star.
Lahiru Ramanayake
5
Today i got a call from agent Roel from singapore airlines and he sorted my mothers krys flyer login issue very swiftly. He was so calm and patient in assisting me. Truly world class service. Thanks again Roel, I am amazed to see how well simgapore airlines is managed and the level of customer service they provide.
Ak Kanages
5
Joanna was amazing and provided targeted assistance to resolve my Krisflyer issue. Prior to coming down, I had a frustrating exchange with the hotline people who did not understand cultural nuances and were not able to assist.
Louis Tye
4
Although i am quite upsad about the phone answering services and the queue up for 40 numbers per day to get our request matter settle. But the SIA airline service showroom was indeed a well organised outlet to visit. I got my problem solved within 5mins after long queue to wait for my turn.