I was served by Michelle Moy who was very helpful and professional. She was also very patient in answering my queries and advising me on what products suit me better. It was such a wonderful experience.
Kristen Png
5
Today I had my one-to-one 3D styling atelier with Yee Ling. She is very friendly, patient, encouraging and professional, she gave a lot of helpful pointers for a makeup newbie like me. The makeup that she taught me looks natural and perfect for every day wear, it makes my eyes look less tired (which was something I am very insecure of). No hard selling of products as well, she just recommended me to get some products to practise at home.
Thank you to Yee Ling! I appreciate her service and friendliness.
Thank you for making me feel pretty again.
IXK
5
I’d like to express my heartfelt appreciation for Vannie Lee, the sales assistant at Shu Uemura, Ion Orchard. Despite knowing I was there simply to request samples, she went above and beyond with her service. Vannie was incredibly kind, patient, and professional—taking the time to explain the products thoroughly without any hint of hesitation or judgment. Her warm and welcoming attitude left a lasting impression and made my visit truly pleasant. It’s rare to encounter such genuine customer care, and I feel she truly deserves recognition.
Eunice Chia
5
Had the 1-to-1 Lunar makeup class with Yoke Hwei! Very friendly teacher and very patient with me. I didn't draw well 😂 she helped me cover up my "mess" before I leave 🥹 …
Qiao Hui Angeline Yu
5
Dear Shu Uemura Team,
I wanted to take a moment to express my sincere gratitude for the exceptional service I received from your brand ambassador, Vanniee Lee, during my recent visit to the ION Orchard Boutique on May 7, 2024.
Vanniee's professionalism, friendliness, and patience were truly remarkable. Not only did she possess an in-depth knowledge of the cosmetics I inquired about, but she also went above and beyond to ensure I had a wonderful experience. As it was my birthday month, Vanniee treated me to a delightful makeover, making the occasion even more special.
Her dedication to providing top-notch service is evident, and I left the store feeling not only satisfied with my purchases but also grateful for the personalized attention she provided.
I want to extend my heartfelt thanks to Vanniee for her outstanding work and to your team for employing individuals who embody such dedication and passion for your brand. I will undoubtedly be returning to Shu Uemura Boutique ION Orchard for future makeup needs and will be recommending Vanniee's services to friends and family.
Thank you once again for a memorable experience.
Warm regards,
Angeline Yu
Therese Patricia San Diego Torres
2
Shu Uemura has always been my go-to brand for cleansing oil. I usually receive excellent service from stores, but this particular branch in Ion Orchard was disappointing. I was told that if I buy two of the smaller bottles of cleansing oil, I would get the second bottle at 50 percent off. It was a good deal so I proceeded with the purchase.
After paying, however, another sales associate called my attention and informed me that I was misinformed about the promo—the discount only applied to the bigger bottles. I had to give them my credit card again in order for them to fix their error. In exchange for the trouble, they gave me a few samples, but I was already disappointed and it was a waste of time.
Pan Wei Bing
5
Professional, Detailed, Meticulous and Patient customer service delivered by Yeeling. As a novice makeup user, I was privileged to be served by a professional makeup artist Yeeling. She recommended only the products I requested and gave her expert opinions. There was zero sales pushing and it was akin to buying products from a peer who is expert in makeup. Bought makeup products and brushes from her on 23rd April 2024. Awesome service and will definitely come back again.
SS K
2
Unfriendly staff .who do not assist customers when we walk in.Pls be more helpful for customers who are interested in your products.
Management pls note first impression lasts and your outlet needs to improve in service
eva
1
Customer service at this company is very poor to unacceptable. I wrote a feedback to complain about the lousy service I received from the store at ion. Nobody replied.
The beauty advisor’s service for ion branch are horrible, unhelpful and rude. They don’t seem to care much about their customers. Always standing around chit chatting. Pretending to be busy multiple times, to make booking for eyebrows trimming hard! End up wasting the whole package cos it got expired! Asked if it’s possible to extend the package cos I’m pregnant. Their reply was NO and walked away before I could say anything.
N A
2
One of the 3 SA don’t even acknowledge my presence when I walked into the store. I can see and understand she’s attending to another customer but the least is to nod or look my way to give some form of acknowledgment would suffice. Instead of pretending not to see me at all. Won’t patronise this outlet again since can’t even show basic customer service